Head of Client Onboarding & Change - Pensions Administration | London, UK

Isio; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company in pensions administration seeks a Head of Client Onboarding & Change to enhance client experiences and manage transitions effectively. This pivotal role involves leading onboarding processes, managing change, and fostering strong stakeholder relationships. The ideal candidate will possess strong project management skills, commercial acumen, and a deep understanding of the pensions industry. Join a supportive team environment with opportunities for development and a competitive salary.

Benefits

Competitive salary

Market-leading bonus scheme

Development and training opportunities

Supportive team environment

Qualifications

• Experience in client onboarding and change management within pensions or financial services.
• Proven ability to manage complex projects and initiatives.

Responsibilities

• Lead end-to-end onboarding processes and develop frameworks.
• Manage client changes and coordinate with project teams.
• Build strong relationships with stakeholders.

Skills

Project Management

Communication

Commercial Acumen

Analytical Skills

Problem Solving

Education

Senior Management Experience

Job description

Head of Client Onboarding & Change - Pensions Administration

Role Overview: We are seeking a dynamic and experienced Head of Client Onboarding & Change to lead and develop our client onboarding and change experience. This role is pivotal in ensuring seamless transitions of new business into efficient operations, aligning with client priorities and strategic plans. The position will also oversee administration changes within strategic pensions projects for clients.

Ideal Candidate: The candidate should possess strong commercial acumen, exceptional project management skills, a compelling communication style, and a deep understanding of the pensions administration industry.

Responsibilities

1. Client Onboarding:

• Lead end-to-end onboarding processes, ensuring smooth transitions into Business as Usual Pensions Administration and Strategic Pensions Projects.
• Develop and implement onboarding frameworks to enhance client experience and satisfaction.
• Collaborate with internal teams to ensure alignment and successful onboarding.

Change Management:

• Manage client changes across the portfolio.
• Coordinate with specialist pensions projects teams.
• Identify and mitigate risks during onboarding and client changes.
• Utilize feedback and industry best practices for continuous improvement.

Commercial Focus:

• Ensure onboarding processes are cost-effective and high-quality.
• Contribute to change proposals and manage delivery.
• Align onboarding with business development and operational strategies.
• Implement performance metrics to evaluate success.

Strategic Pensions Projects:

• Facilitate client transition to strategic pensions services.
• Identify opportunities during onboarding for strategic projects.
• Coordinate with consulting teams for planning changes.

Leadership & Team Management:

• Lead, mentor, and develop the onboarding and change management team.
• Promote a culture of continuous improvement and collaboration.

Stakeholder Engagement:

• Build strong relationships with internal and external stakeholders.
• Act as the head of function during onboarding, ensuring clear communication and service excellence.

Qualifications & Experience

• Senior management experience in client onboarding and change management within pensions or financial services.
• Strong commercial acumen and process development experience.
• Proven ability to manage complex projects and initiatives.
• Excellent leadership, interpersonal, and stakeholder management skills.
• Analytical and problem-solving skills with a focus on continuous improvement.

Benefits & Next Steps

• Competitive salary and market-leading bonus scheme with high-performance targets.
• Development and training opportunities.
• Supportive team environment.

Learn more about us and our benefits at Isio - Careers & Benefits.

Application Process: Click 'apply' to follow our simple online application process.

We are committed to diversity, equity, and inclusion, fostering an environment where all colleagues feel they belong. We welcome applications from all qualified candidates and offer reasonable adjustments during the recruitment process. For accommodations, contact [e-mail].

Location & Employment: All locations, hybrid work model, full-time role.