Retail Frontline Supervisor (Hiring Immediately)

JR United Kingdom; Northampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Retail Frontline Supervisor to join their team in Northampton. This part-time role offers the chance to lead a dedicated team, providing exceptional customer service while managing store operations. With flexible shifts and a commitment to personal development, this position is perfect for those looking to grow their leadership skills in a supportive environment. Enjoy attractive benefits such as a generous discount on products, a pension scheme, and virtual healthcare services. If you are passionate about customer care and team leadership, this opportunity is for you!

Benefits

36 days holiday

Pension with up to 10% employer contribution

30% discount on Co-op products

Access to virtual healthcare services

Wagestream app for pay access

Cycle-to-work scheme

24/7 employee assistance service

Full paid training

Rota sharing three weeks in advance

Qualifications

• Ability to manage a team and provide excellent customer service.
• Flexibility to work varied shifts including early mornings and late evenings.

Responsibilities

• Lead the store team and supervise Customer Team Members.
• Ensure the store remains safe, legal, and fully operational.
• Provide friendly and helpful service to customers.

Skills

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Communication Skills

Education

No specific educational qualification required

Job description

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Retail Frontline Supervisor (Hiring Immediately), Northampton

Client: Co-op

Location: Northampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Closing date: 08-05-2025

Customer Team Leader

Location: Leicester Road, Market Harborough, LE16 7AY

Pay: £13.65 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings 5:30am, afternoons, late evenings 11pm and weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing tasks like re-stocking shelves and cleaning spillages.

We do things differently at Co-op. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, supporting your physical, mental, and financial wellbeing, and offering policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
• Develop your team's skills through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising and managing HR processes.
• Lead the introduction of new products and services, working with your team to implement changes and gather feedback.
• Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to balance leading/supporting your team and working on the shop floor.
• Great people skills to build positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for personal development and career growth.
• 30% discount on Co-op products in-store plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay as you earn it.
• 36 days holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare services for you and your family, including GP, eye care, mental health, nutrition, and fitness support.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We value diversity and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments in our recruitment process. We are part of the Disability Confident scheme and will always offer an interview to disabled candidates who meet minimum criteria.

We will ask if you want to be considered under the scheme when you apply.

During the recruitment process, we may ask if you need adjustments to participate fully.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about our diversity and inclusion commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you'll complete two online assessments (~20 minutes).

We reserve the right to remove the vacancy before the closing date if needed.