Welfare Manager London, Dulwich College

Move Language Ahead; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Welfare Manager, where you'll play a crucial role in ensuring the safety and well-being of international students during their cultural immersion experience. This full-time, seasonal position offers a unique opportunity to make a positive impact in a vibrant summer school environment. You'll be responsible for safeguarding students, managing welfare operations, and collaborating with a dedicated team to create a supportive atmosphere. With competitive compensation and the chance to live on campus, this role is perfect for those passionate about youth welfare and education. If you're ready to embrace this rewarding challenge, we want to hear from you!

Benefits

Complimentary room

Full board

Holiday Pay 12.07%

Qualifications

• High school degree or equivalent required.
• Experience in youth care and high-pressure environments is essential.

Responsibilities

• Monitor student welfare and safety at the summer center.
• Liaise with staff and students to address concerns promptly.
• Oversee health and safety protocols and risk assessments.

Skills

Positive outlook

Enthusiasm

Excellent organization skills

Ability to work long hours

Passion for youth safety and wellbeing

Excellent communication

Attention to detail

Self-motivation

Interpersonal skills

Ability to multi-task

Education

High school degree or equivalent

Tools

Microsoft Word

Microsoft Excel

mlaEasy Center Management software

Job description

Welfare Manager

The MLA Welfare Manager is a full-time, seasonal position (mid-June through mid-August) with MLA, which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp in the US. As the Welfare Manager, you would be working under the direct supervision of the Center Director. The Welfare Manager is responsible for the care, safeguarding, and welfare of students at MLA Summer Centers. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion program.

Position Overview

• Responsible for student welfare and safeguarding
• Reports to Center Director
• Employment from end of June – beginning of August
• 6 working days per week
• 1 day off per week

Required Skills

• Positive outlook
• Enthusiasm
• Excellent organization skills
• Ability to work long hours in a high-pressure environment
• Passion for the safety and wellbeing of youth

Company Mission Statement

MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.

Required Knowledge, Skills and Experience

The successful candidate must have a high school degree or equivalent. Furthermore, you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school. You must represent MLA Move Language Ahead's values and model those values to your team, university staff, attraction vendors, and clients.

Additional required skills include:

• Demonstrated experience in looking after youth
• Ability to multi-task
• Excellent communication (verbal and written)
• Attention to detail
• Self-motivation
• Ability to establish excellent relationships with our clients, specifically the Group Leaders who bring their students from abroad
• Aptitude to effectively use Microsoft Word and Excel
• Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests

Key Position Accountabilities

Pre-Program

• Attend all required, paid training/induction meetings prior to the start of a session
• Review itineraries and become knowledgeable with all aspects of the program
• Complete any required training sessions/courses as directed
• Review the Center Set-up Guide
• Become familiar with the mlaEasy Center Management software
• Communicate with the center staff regarding move-in, training, and any other pre-program information

Management of the Center

• Help maintain a clean, organized, and professional Center Office
• Review all details pertaining to the day-to-day center welfare operations and ensure all program components are properly planned and delivered
• Attend all meetings with Group Leaders in support of the Center Director
• Work in conjunction with the Director of Studies to confirm the student attendance in the tuition program
• Attend regular meetings with Campus Partners, as requested, which may include Conference Services, Dining Services, and Public Safety to ensure the program is running smoothly and the needs of our group leaders and students are being met

Welfare & Safeguarding

• Read and understand the MLA Safeguarding Policy and Staff Handbook, and be fully acquainted with our policies for the welfare and protection of students
• Be aware of safeguarding duties, including all local, state, and federal laws regarding minors
• Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff
• Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively
• Support the Center Director in establishing and effectively communicating with staff and guests site-specific emergency evacuation and preparedness plans
• Address any student or staff concerns, keeping a log, report to the relevant persons involved and follow up with a record of the outcome
• Ensure that each student’s cultural, religious, and dietary needs are met and respected
• Act as a Group Leader for individual students if necessary; Duties may include ensuring their welfare, be on hand if they need help, airport transfers, and wake-up calls
• Maintain 24-hour on call emergency assistance for the Center
• Assist Centre Director for any Authorized Student Pick-Up requests, ensuring proper documentation is received and recorded
• Help students to adjust to life in a new culture and to understand information concerning personal safety
• Liaise with the Medical Doctor regarding any welfare related matters

Health & Safety

• Oversee the MLA Health and Safety Protocol for the centre
• Undergo risk assessments of all campus facilities used by our program
• Keep all program risk assessments organized and up-to-date
• Be knowledgeable on how to respond and/or escalate on- and off-campus health and safety matters
• Coordinate all student and employee care with the MLA Medical Doctor on site

Compensation

The Welfare Manager is compensated as a weekly salary commensurate with the successful candidate’s education and experience. Starting salary is from GBP 530 per week (+ Holiday Pay 12.07%). The Welfare Manager will also receive complimentary room and full board as part of their compensation package.

UK EQUALITY ACT 2010
MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.