IT Support Engineer

Search-Select LTD; East Devon; On-site; GBP 25,000 - 45,000; Full time

Job description

Here's your chance to join a forward-thinking company that's embracing new opportunities and innovation. This is more than just a support role - it's a chance to be part of something dynamic, where your technical expertise and problem-solving skills will make a real impact.

What You'll Do

As a Support Engineer, you'll work independently to troubleshoot and resolve technical issues for both residential and business clients. Whether it's managing desktop, network, cloud, or voice services, you'll play a crucial role in ensuring seamless operations. Beyond resolving issues, you'll also contribute to improving systems and processes, shaping the future of IT support within the team.

Your Role Includes:

• Providing expert technical support across multiple platforms, handling issues from start to finish with minimal escalation.
• Maintaining clear communication with clients, ensuring they stay informed and supported throughout the process.
• Proactively identifying recurring issues and implementing solutions to enhance system reliability.
• Configuring, monitoring, and troubleshooting network infrastructure, including switches, routers, and wireless access points.
• Managing Active Directory, user accounts, and security permissions.
• Conducting system maintenance, security audits, and recommending improvements to strengthen IT resilience.
• Supporting installation and migration projects, ensuring smooth transitions with minimal downtime.
• Sharing knowledge, mentoring new team members, and contributing to a collaborative learning environment.
• Championing IT security best practices and compliance standards, identifying potential vulnerabilities before they become issues.

What You Bring

• 2-3 years of hands-on experience as an IT Engineer, with the confidence to make independent decisions.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable.
• Strong troubleshooting skills across hardware, software, and networks.
• A clear and professional communication style, able to explain technical concepts to non-technical users.
• A passion for continuous improvement - whether it's refining processes, enhancing documentation, or implementing new technologies.

This is your opportunity to be part of a company that's evolving and setting the stage for something bigger.

If you're looking for a role where you can grow, contribute, and be a key player in an exciting new chapter, we'd love to hear from you.