Hospitality Coordinator - University Placement Year

Convene; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a full-time Hospitality Coordinator for their County Hall location in London. The role involves supporting events, managing guest interactions, and ensuring service excellence. Ideal candidates will be flexible, physically capable, and possess strong communication skills, contributing to a dynamic team environment.

Benefits

Employee Assistance Program

25 days annual leave plus bank holidays

Financial support schemes

Subsidized bicycle purchase

Ongoing professional development support

Recognition and reward programs

Volunteer opportunities

Qualifications

• Ability to work effectively with clients.
• Flexibility to work long and variable hours.
• Basic knowledge of Audio/Visual equipment setup.

Responsibilities

• Support various aspects of meetings and events.
• Communicate effectively with employees and clients.
• Coordinate setup and execution of functions.

Skills

Effective Communication

Service Orientation

Flexibility

Physical Ability

Basic Audio/Visual Knowledge

Tools

Salesforce WXM Portal

Microsoft Office Suite

Job description

Hospitality Coordinator - University Placement Year

London, UK

Hospitality Coordinator - University Placement Year

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Convene | etc.venues is seeking a full-time Hospitality Coordinator to join their team at the County Hall location in Central London.

What will you do:

The Hospitality & Events Coordinator supports various aspects of meetings and events at a dedicated location, aligning with Convene’s vision, mission, and values, including our core principles.

1. Communicate effectively via verbal and written correspondence with all levels of employees and clients, demonstrating GRIT in all interactions.
2. Work dynamically, prioritize departmental functions, and meet deadlines.
3. Approach all guest and employee encounters with attentiveness, friendliness, courtesy, and a service-oriented attitude.
4. Enter and input visitor information accurately.
5. Resolve desk requests and problems efficiently.
6. Coordinate with the Operations Team and WP-Members; assist with reservations, catering orders, building requests, mail & package delivery, and onboarding new WP-Members.
7. Lead show rounds when applicable.
8. Assist with service execution including setup, breakdown, and support during peak periods.
9. Coordinate setup and execution of functions with various departments.
10. Maintain the Welcome Desk and coat room, ensuring cleanliness and organization.
11. Organize Surprise & Delights for WP-Members and Site Tours.
12. Order office supplies as needed.
13. Check-in guests, manage proxies, and oversee the reception/nourish area.
14. Escort meetings and guests when required.
15. Manage lost and found items.
16. Handle building requests such as cleaning.
17. Assist the Conference & Events Manager and Chef with scheduling and administrative tasks.
18. Develop and maintain positive relationships with building management, landlords, clients, and internal teams.
19. Ensure adherence to Standard Operating Procedures and Brand Standards, supporting updates as needed.
20. Utilize platforms such as Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft Office Suite, and Outlook.

What We Look For:

1. Ability to work effectively with clients.
2. Flexibility to work long and variable hours when necessary.
3. Physical ability to move, lift, push, pull, and handle objects up to 25 pounds.
4. Ability to reach overhead and below the knees, including bending, twisting, and stooping.
5. Capacity to stand, sit, or walk for extended periods.
6. Basic knowledge of Audio/Visual equipment setup and usage.

Who We Are:

Convene is a global hospitality company managing a portfolio of lifestyle brands focused on transforming how people meet, work, and gather. We create hospitality-driven experiences and destinations across our brands, offering event venues, meeting rooms, flexible offices, and amenities. With nearly 40 locations worldwide, our services include culinary, A/V, production, and hospitality staffing.

• Employee Assistance Program: support for well-being and personal advice.

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays and sick pay.
• Financial support schemes, including interest-free loans for rail tickets and education.
• Subsidized bicycle purchase through Cycle to Work.

Professional Development and Recognition

• Ongoing professional and personal development support.
• Recognition and reward programs for achievements.

Community and Impact

• Volunteer opportunities, donations, and community initiatives.
• Chance to make a significant impact within the team and the business.

We are committed to diversity and inclusion. We are an Equal Opportunity Employer welcoming applicants from all backgrounds, experiences, and abilities.

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