Junior IT Support Specialist

Stena Line; Cairnryan, Belfast; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join a forward-thinking company as a Junior IT Support Specialist, where you will play a crucial role in maintaining IT operations across multiple locations. This exciting position involves providing on-site support, managing hardware installations, and ensuring seamless communication between users and IT. You will thrive in a fast-paced environment, tackling technical challenges and contributing to a culture of continuous improvement. With a strong focus on service and collaboration, you will help maintain high operational standards while enjoying a range of benefits and opportunities for growth.

Benefits

Fantastic work-life balance

Concessionary travel on Irish Sea/North Sea

75% Discounts on UK Rail travel

Company pension & life assurance scheme

Discounts on gym memberships

Wellbeing cash plan

Enhanced Maternity and Paternity pay

Cycle to work scheme

Employee Assistance Programme

Continuous training and development

Qualifications

• Experience with Windows, Linux, and macOS environments.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Provide on-site IT support to users and manage hardware installations.
• Act as the local contact for IT issues and support new system rollouts.

Skills

Windows

Linux

macOS

Networking Skills

Problem-Solving Abilities

Communication Skills

Customer Service Orientation

Hardware Maintenance

Software Installation & Updates

Job description

Location: Belfast or Cairnryan
Salary: £27,000 - £29,000 (DOE)
Contract: Full time, permanent.

Join Stena Line as part of our Group IT team, where you'll help power the technology that keeps our global operations running smoothly 24/7, 365 days a year.

As part of Stena Group IT, you’ll play a key role in delivering and supporting the critical infrastructure that underpins much of the Stena Sphere, supporting approximately 7,500 users across 3,800 workplaces, 99 offices, and 43 vessels in over 20 countries.

Our environment is fast-paced and high-stakes, where system availability and uptime are vital to success. With a strong focus on reliability, service continuity, and innovation, we’re looking for team members who are ready to meet complex challenges and contribute to a culture of continuous improvement.

If you’re passionate about technology, thrive in a global setting, and want to be part of a team that keeps Stena moving, we’d love to hear from you!

Some of your key responsibilities:
- Provide on-site IT support to users, ensuring workstations and equipment meet operational needs.
- Install and configure hardware such as desktops, laptops, monitors, and printers, including basic network patching.
- Act as the local contact for IT issues, liaising with users, suppliers, and Stena Group IT.
- Support the rollout of new systems, software, and hardware.
- Handle local procurement of approved IT equipment in line with guidelines.
- Manage local IT-related supplier agreements where applicable.
- Conduct scheduled visits to ports and vessels for on-site support.
- Log and resolve incidents and requests using ServiceNow.
- Provide occasional out-of-hours support for critical issues.
- Ensure compliance with IT policies and support local user training when needed.

What you will experience
As a Junior IT Support Specialist, you’ll play a hands-on role in supporting Stena Line’s IT operations, ensuring reliable, efficient, and compliant on-site support. You'll assist users with their IT needs, manage hardware installations, and act as the key local contact between Stena Group IT, users, and external partners. With a focus on service, collaboration, and continuous improvement, you’ll help keep our systems running smoothly across offices, ports, and vessels, contributing to the high standards and operational reliability that Stena Line is known for.Due to the nature of the role you will be required to travel to different sites, the role will have access to a company car.

Benefits
- Fantastic work-life balance
- Concessionary travel on any route on the Irish Sea/North Sea
- 75% Discounts on UK Rail travel
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions and equipment
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
- Enhanced Maternity and Paternity pay
- Cycle to work scheme
- Employee Assistance Programme
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are
At Stena Line, we value your technical skills and problem-solving mindset. As a Junior IT Support Specialist, you'll thrive in a fast-paced, hands on environment, supporting users and systems across multiple locations. We’re looking for someone proactive and adaptable, ready to manage day-to-day IT challenges, ensure reliable support, and contribute to the smooth running of our operations.

Requirements:
- Technical Knowledge: Experience with Windows, Linux, and macOS environments, along with troubleshooting hardware and software issues.
- Networking Skills: Understanding of network configurations, connectivity troubleshooting, and security protocols.
- Problem-Solving Abilities: Ability to diagnose and resolve technical issues efficiently.
- Communication Skills: Strong verbal and written communication to assist users and document solutions.
- Customer Service Orientation: Previous experience assisting users with technical issues while maintaining a professional and user-friendly approach.
- Hardware Maintenance: Experience with installing, configuring, and repairing computers, printers, and other peripherals.
- Software Installation & Updates: Knowledge of installing and maintaining software applications, including security updates.

Interested?
This is a full-time permanent position based in Belfast or Cairnryan within our Group IT department. To apply, please register your profile and send in your CV in English by 29thMay 2025. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.

If you have any questions regarding recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, [e-mail].

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.

Location: United Kingdom/Ireland,Belfast

Last day of application: June, 07, 2025

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Our sustainability strategy

Our commitment to sustainability is centred around five focus areas linked to the UN Global Goals which are directly related to our business.

Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family

Did you know that only 2 % of all people working within shipping are women? At the same time studies show that gender equal companies make more money, is better at keeping talent and show more innovation and creativity.