Partner Success Analyst - Additional language preferred

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the financial services sector is seeking a Partner Success Analyst to provide exceptional client support. This diverse role involves managing client accounts, processing trades, and collaborating with various teams to meet client needs. The ideal candidate will possess strong communication skills and the ability to thrive in a fast-paced environment, ensuring client satisfaction while adhering to regulatory requirements.

Benefits

25 days of holiday

Bonus

Pension contribution

Private medical coverage

Dental and vision coverage

Life assurance

Critical illness cover

Wellness programs including access to ClassPass

Qualifications

• Fluency in English; additional languages preferred.
• Client-facing experience is essential.
• Ability to handle large workloads and remain calm under stress.

Responsibilities

• Act as the first point of contact for clients across trading platforms.
• Perform administrative tasks related to client account management.
• Process client trades and assist with trade executions.

Skills

Business fluency in English

Relationship-building skills

Problem-solving skills

Communication skills

Tools

MS Office

Job description

Partner Success Analyst - Additional language preferred, London

Client: LMAX Group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

fa502bbbadaa

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

The Partner Success Analyst will provide client support across all client groups while working collaboratively with the business. The role involves various responsibilities, including front and back-office tasks.

Main Duties & Responsibilities

• Serve as the first point of contact for LMAX Global and Digital clients, acting as an ambassador for the company and servicing clients across different trading platforms.
• Provide support at all levels, handling enquiries or complaints efficiently via phone, email, post, and live chat.
• Perform administrative back-office tasks such as running reports, managing account statements, and handling requests.
• Process client trades over the telephone, acting as a trader.
• Assist clients in understanding their trade executions through analysis.
• Manage client accounts, including opening accounts, following up on documents, and handling trading queries and payments.
• Carry out basic payment tasks like fund transfers to and from MT4/5, inter-account transfers, verifying bank accounts, and deposits.
• Understand CFD dividends and FX swaps to assist clients with related queries.
• Support the Sales team as needed.
• Assist Introducing Brokers and their clients.
• Work towards weekly, monthly, and quarterly objectives.
• Follow internal policies and regulatory requirements.
• Maintain professionalism at all times.

Requirements

• Business fluency in written and verbal English; additional language skills are preferred.
• Effective relationship-building and influencing skills.
• Pragmatic, flexible, and capable of handling ambiguity while remaining focused.
• Confident and proactive communicator at all levels; a good team player.
• Performance-driven, results-oriented, with a strong bias for action and problem-solving skills.
• Ability to handle large workloads, stay calm, and remain productive under stress.
• Reliable with willingness to work antisocial hours to meet client needs and foster future business.
• Proficiency in MS Office applications.
• Previous client-facing experience.