Retail - Lead Store Advisor（Bicester）

低; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading consumer brand's Direct-to-Consumer team in Bicester as a Store Supervisor. You will provide exceptional customer service, mentor a team, and maintain store standards. This dynamic role offers growth in a supportive environment focused on well-being and team spirit.

Benefits

Personal self-care for physical and mental well-being

Supportive team-oriented atmosphere

Qualifications

• 3+ years of experience in retail; 1+ year in supervisory role.
• Background in Running, Fashion, or Sports Industry preferred.

Responsibilities

• Deliver exceptional customer service and embody brand values.
• Supervise and mentor a team of up to 7 Store Advisors.
• Maintain product knowledge and assist with inventory management.

Skills

Communication

Interpersonal Skills

Initiative

Job description

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s Shanghai Bicester Retail Store alive.As one of the first hires of the Shanghai Bicester store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.

Your Mission

Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions

Supervise and mentor a team of up to 7 Store Advisors by demonstrating an exceptional customer focused approach within daily work

Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product

Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness

Help maintain the visual standards in the store to deliver a premium experience

Assist with inventory management and inbound / outbound product orders

Other duties as needed

Your story

3+ year of experience within a retail work environment; +1 year in supervisory role

A background in the Running, Fashion or Sports Industry is preferred but not a must

Strong communication, hospitality and interpersonal skills

Ability to take initiative, learn quickly, and work both independently and as part of a team

Eye for maintaining outstanding store condition and visual merchandising standards

Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement

About the Team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

China’s economic center and a growing running community – it’s no wonder Shanghai is our largest retail footprint globally.

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role.We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit?This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture.Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details?This second interview will be held with your future manager and will focus on the specifics of the job.Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style?This task will help us understand how you think, face a challenge and give insight into your novel ideas.Designed to give everyone their best shot, your case study is based on something you might typically experience on the job.This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse.This is a time to meet some of the people you'll be working closest with.In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values.We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit?We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly.It’s also time for you to reflect on the experience – are we the right place for you?No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.