IT Support Technician - Apprenticeship

Bagnalls; Ellesmere Port; On-site; GBP 22,000 - 26,000; Full time

Job description

Job Advert

Kickstart Your IT Career with Bagnalls!

IT Support Technician Apprentice

Location: Ellesmere Port

Are you passionate about IT and looking for an exciting opportunity to build your career in a supportive, dynamic environment? Bagnalls, with over 150 years of industry expertise, is looking for a motivated and enthusiastic IT Support Technician Apprentice to join our friendly and supportive team based at our North West Office in Ellesmere Port.

About Us

At Bagnalls, we’ve been perfecting the art of painting and decorating for over 150 years. Now, we’re expanding our team and looking for talented individuals to join us in providing outstanding service nationwide. Take a look at why we’re a great place to work: Why Work for Bagnalls?

The Role

As an IT Support Technician Apprentice, you’ll have the chance to gain hands-on experience while working alongside industry professionals. You’ll be responsible for providing first-line IT support, assisting with hardware and software configurations, and ensuring smooth IT operations across the business. As part of your apprenticeship, you’ll undertake an Information Communications Technical – Level 3 course, with full training and support provided.

Your Responsibilities

IT Support

1. Provide first-line IT support and escalate issues when necessary
2. Monitor, prioritise, and log support tickets
3. Offer remote assistance to users when required
4. Handle hardware faults and provide solutions

Hardware Support

1. Set up and configure loan equipment, desk phones, smartphones, printers, and other ICT devices
2. Manage asset tracking for all hardware across the business

Software Support

1. Ensure the smooth operation of Microsoft 365 and other business-critical software
2. Support additional software as required by the business

Branch Support

1. Install and troubleshoot new equipment at branches
2. Resolve branch IT issues remotely or on-site

ICT Projects & Documentation

1. Assist with ICT projects across the business
2. Maintain up-to-date IT documentation

What We’re Looking For

We’re looking for a dedicated and eager-to-learn individual who is excited about starting a career in IT. The ideal candidate will have:

1. A strong interest in IT and technology
2. Excellent communication skills
3. A positive attitude with a proactive approach to learning
4. The ability to work effectively as part of a team
5. A Level 4 or equivalent in GCSE Maths & English

What We Offer

1. Full training and support through a Level 3 apprenticeship
2. Mentorship from experienced professionals
3. A supportive and inclusive work environment
4. Opportunities for further qualifications after completing the apprenticeship
5. Competitive salary and benefits package

Ready to begin your IT career with Bagnalls?

If you’re ready to take the first step towards an exciting future in IT, we want to hear from you! To apply, please send your CV and a cover letter outlining why you’d be a perfect fit for the role.

We’re excited to see what you can bring to the team!

Department: Head Office
Contract type: Permanent
Hours: 40
Salary: From £22,000 with potential to increase dependant on qualifications/experience
Benefits: Competitive