Technical Support SME - Mechanical Hydraulic

National Oilwell Varco; Forfar; On-site; GBP 30,000 - 60,000; Full time

Job description

As a Subject Matter Expert (SME) within NOV’s Rig Aftermarket (RA) Technical Equipment Support Services (TESS) team, you will be responsible to provide Drilling Equipment remote technical support to the global NOV customer base as well as internal Aftermarket groups. This will include, but not be limited to - receiving, analysing, troubleshooting and providing detailed feedback to resolve client technical issues. A strong foundation to your success in this role will be your ability to interpret engineering drawings/schematics, and systematically fault find NOV Drilling Equipment.

Provide technical input and feedback to responsible product engineering teams for equipment performance and reliability related to design, maintenance or operations to optimize efficiency.

Developing our business goes hand in hand with developing our people’s skills, therefore, with the support of the Global Supervisors and Technical Leader, you will be open to career progression and continued self-development to reach personal and business goals.

Duties & Responsibilities

• Provide technical guidance to field personnel within the Service group.
• Providing onshore support to our Customers and Service Department relating to products and services.
• Responsible for ensuring data in tracking system is accurate and up to date.
• Receive, analyse, troubleshoot, and resolve client technical issues.
• Prepare reports with damage assessments and recommended corrective / maintenance action based on customer provided information and data retrieved from the NOV logging or monitoring systems.
• Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
• Support product notification (PN) review (PIB, PIN, etc.); support PN planning for release.
• Support / supervise implementation; perform tracking and reporting function.
• Interface with Customers and internally with the Sales, Engineering and Workshop Departments.
• Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
• NOV or similar drilling equipment maintenance, inspection, overhaul and fault finding.
• Relevant work experience in similar heavy industry preferred.

Qualifications

• High school diploma or equivalent combination of education and experience.

Experience

• NOV or similar drilling equipment maintenance, inspection, overhaul and fault finding.
• Relevant work experience in similar heavy industry preferred.

Skills, Training or Special Knowledge

• Must be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources.
• Possess strong customer service skills.
• Ability to work independently and be a team player.
• Be able to manage multiple cases at one time and adapt to shifting priorities.
• Excellent communication skills (written and oral).
• Be able to write technical reports.
• Able to read mechanical, electrical, and hydraulic drawings as expert.
• MS Office products (Word, Excel, PowerPoint, Project).
• Deep knowledge in one of more technical disciplines: mechanical, hydraulic, electrical or controls, as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment.

What NOV Offers:

• Health and Wellbeing: Enjoy 30 days of holidays, including bank holidays, Private Medical Insurance, and an Employee Assistance Program.
• Finance & Protection: Benefit from a Pension Plan, Income Protection, Life Assurance, Personal Accident coverage, and overtime opportunities.
• Flexible Benefits via Salary Sacrifice: Options include Dental Insurance, Healthcare Cash Plan, Partner Life Assurance, Critical Illness coverage, Retail Vouchers, Gym Membership, Cycle to Work Scheme, and Travel Insurance.

Join our team and become part of a culture that values innovation, quality, and personal growth. Apply today to embark on your career journey with NOV!