General Manager (XN11)

NHS; Leeds; On-site; GBP 88,000 - 102,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to providing exceptional patient care. As a General Manager for the Specialty Integrated Medicine CSU, you will lead a dynamic team, ensuring the delivery of high-quality services across various specialties. This role offers the opportunity to shape strategic and operational directions while collaborating with clinical leaders. If you are an experienced operational manager with a passion for innovation and excellence in healthcare, this is your chance to make a significant impact in a supportive and collaborative environment.

Qualifications

• Educated to Masters level or equivalent professional qualification.
• Extensive experience in senior management within a complex organisation.

Responsibilities

• Manage the performance of the CSU against key targets and measures.
• Provide strong leadership to a well-established team.
• Ensure effective resource deployment for high-quality services.

Skills

Leadership

Negotiation

Financial Management

Change Management

Risk Management

Team Management

Analytical Skills

Education

Masters Level Qualification

Management Qualification

Job description

Job summary

The post holder will manage the Specialty Integrated Medicine CSU, a large and complex clinical service unit that includes the following specialist services; Emergency Medicine, Acute Medicine, Diabetes, Endocrinology, Elderly Care, Travel Medicine, Genitourinary Medicine and HIV services. Supporting the Clinical Director, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors. In partnership with the Clinical Director and Head of Nursing, the post holder will be responsible for business, workforce and financial planning within his/her own unit, and will work closely with other managers and clinicians to support Trust-wide objectives.

The General Manager is a key role within the CSU leadership triumvirate alongside the Clinical Director and Head of Nursing. The triumvirate team is collectively accountable for building the strategic and operational direction and delivery of one of the key CSUs for integrated care and system partnership.

Main duties of the job

Provide strong leadership to a well-established and highly performing team

Line manage a senior team including, four service managers and two business managers

Act as the CSU lead to deliver the performance and financial objectives for the CSU

Provide leadership in delivering the CSUs priority areas, such as clinical service development, contracting, business cases and Leeds Improvement Method value streams

Support the Head of Nursing and Clinical Director in deciding the transformation plan, strategic direction and management priorities for the CSU

Champion patient-centred care ensuring safety; quality and patient experience are embedded in everything we do

You will be an experienced operational manager with masters level qualifications and extensive experience in a demanding senior management role within a complex organisation.

You will have a proven track record of leading change and delivering improvements, preferably across both unplanned and planned services. You should have a detailed working knowledge of NHS practices and procedures.

We are looking for a senior manager with experience in managing and leading administrative and clinical teams across a diverse range of services. You should have the ambition and drive to develop the team to deliver new and innovative ways of working. SIM has the aim of being demonstrably the best CSU for partnership working in the country - you need to play your part in achieving this ambition.

About us

At Leeds Teaching Hospitals NHS Trust, youll be joining over 22,000 colleagues who take pride in what they do, respect each other and enjoy working together to provide exceptional patient care. SIM supports our patients with medicine, elderly, Infectious diseases, HIV and sexual health, diabetes and endocrinology care needs. We have 14 inpatient wards as well as specialty outpatient and community services. We employ over 900 staff, serve 9,000 hospital inpatients and 54,000 outpatient contacts per annum, delivering both planned sexual health consultations, community beds, virtual ward for frailty and neighbourhood clinical leadership.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 8d

Salary

£88,168 to £101,677 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-COO-0084

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Job description Job responsibilities

Responsible for the management of identified clinical and/or related services within a CSU

Manage the performance of the CSU against key targets and measures

Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services

Responsible for relevant capital programmes and associated budgets

Ensuring Staff, Patient & Public involvement in service development

Developing and sustaining capacity and capability in the SIM CSU

Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision

Engaging on behalf of the SIM CSU with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working

Ensure business continuity and risk management arrangements are in place in the SIM CSU

Contribute to the delivery of divisional and Trust objectives

CORE KNOWLEDGE AND UNDERSTANDING

Comprehensive knowledge of NHS Improvement Plan and timescales for delivery

Sound knowledge and understanding of developing and presenting effective business cases.

Understanding of Standing Orders, Standing Financial Instructions and Clinical Governance arrangements

Capital and Corporate Planning procedures

Understanding of relevant National Service Frameworks, NICE guidance and other governance initiatives and how they impact on services in the CSU

Understanding of key Policies and Procedures e.g. HR/Risk Management/Clinical Governance.

Commissioning, contracting and service agreements to include payment by results

Understanding of management and operational arrangements in the Trust and wider health community e.g. CCGs, Specialist Commissioning and the Independent Sector.

PHYSICAL EFFORT

Spends large parts of the working day at a PC, on the telephone and attending or travelling to meetings. Combination of sitting, standing and walking.

There is a requirement to carry/move files, presentation equipment, laptops, etc. usually less than 10kg) between various hospital locations - on average x 5 per week.

ii) MENTAL EFFORT

Must be able to cope with large, highly complex and diverse workload requiring a range of skills, working in a high pressure environment

The post holder manages a clinical service or clinical support unit and will be engaged in problem-solving and decision making for a significant part of each day. Examples will include:

Analysis of financial data and strategies to maintain financial balance

Ensuring that business cases are robust and sustainable

Service planning, development and delivery

Strategies to deliver access targets

Effective use of physical resources, including staff

Dealing with complaints and incidents

iii) EMOTIONAL EFFORT

Frequent emotional effort on a daily basis as a consequence of dealing with, e.g.;

Complaints from service users and relatives

Staff grievances, attendance, conduct, etc.

Business/staff reorganisations, particularly where there may be conflicting views about the best approach

Cancelled operations

Managing conflict between individuals or staff groups.

Also required to communicate to staff, senior managers, Board members and external stakeholders on issues where challenge, conflict and differing opinion will occur eg on performance issues, service changes etc

Required to impart unwelcome news to staff relating to disciplinary or grievance issues, service changes, redeployment, performance issues etc. Also required to communicate to staff, senior managers, Board members and external stakeholders on issues where challenge, conflict and differing opinion will occur eg on performance issues, service changes etc.

Deal with a diverse range of difficult and distressing situations on a weekly basis, requiring significant resilience and emotional effort, e.g. responding directly to complainants and discussing sensitive issues with patients and carers. This will occasionally involve having to deal with aggressive communications.

The post holder is likely to encounter hostility and unpleasant behaviour from employees, service users and carers or relatives on a regular basis (average two/three times per week). This will include dealing with verbal aggression from patients/service users on an occasional basis.

Job description Job responsibilities

Responsible for the management of identified clinical and/or related services within a CSU

Manage the performance of the CSU against key targets and measures

Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services

Responsible for relevant capital programmes and associated budgets

Ensuring Staff, Patient & Public involvement in service development

Developing and sustaining capacity and capability in the SIM CSU

Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision

Engaging on behalf of the SIM CSU with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working

Ensure business continuity and risk management arrangements are in place in the SIM CSU

Contribute to the delivery of divisional and Trust objectives

CORE KNOWLEDGE AND UNDERSTANDING

Comprehensive knowledge of NHS Improvement Plan and timescales for delivery

Sound knowledge and understanding of developing and presenting effective business cases.

Understanding of Standing Orders, Standing Financial Instructions and Clinical Governance arrangements

Capital and Corporate Planning procedures

Understanding of relevant National Service Frameworks, NICE guidance and other governance initiatives and how they impact on services in the CSU

Understanding of key Policies and Procedures e.g. HR/Risk Management/Clinical Governance.

Commissioning, contracting and service agreements to include payment by results

Understanding of management and operational arrangements in the Trust and wider health community e.g. CCGs, Specialist Commissioning and the Independent Sector.

PHYSICAL EFFORT

Spends large parts of the working day at a PC, on the telephone and attending or travelling to meetings. Combination of sitting, standing and walking.

There is a requirement to carry/move files, presentation equipment, laptops, etc. usually less than 10kg) between various hospital locations - on average x 5 per week.

ii) MENTAL EFFORT

Must be able to cope with large, highly complex and diverse workload requiring a range of skills, working in a high pressure environment

The post holder manages a clinical service or clinical support unit and will be engaged in problem-solving and decision making for a significant part of each day. Examples will include:

Analysis of financial data and strategies to maintain financial balance

Ensuring that business cases are robust and sustainable

Service planning, development and delivery

Strategies to deliver access targets

Effective use of physical resources, including staff

Dealing with complaints and incidents

iii) EMOTIONAL EFFORT

Frequent emotional effort on a daily basis as a consequence of dealing with, e.g.;

Complaints from service users and relatives

Staff grievances, attendance, conduct, etc.

Business/staff reorganisations, particularly where there may be conflicting views about the best approach

Cancelled operations

Managing conflict between individuals or staff groups.

Also required to communicate to staff, senior managers, Board members and external stakeholders on issues where challenge, conflict and differing opinion will occur eg on performance issues, service changes etc

Required to impart unwelcome news to staff relating to disciplinary or grievance issues, service changes, redeployment, performance issues etc. Also required to communicate to staff, senior managers, Board members and external stakeholders on issues where challenge, conflict and differing opinion will occur eg on performance issues, service changes etc.

Deal with a diverse range of difficult and distressing situations on a weekly basis, requiring significant resilience and emotional effort, e.g. responding directly to complainants and discussing sensitive issues with patients and carers. This will occasionally involve having to deal with aggressive communications.

The post holder is likely to encounter hostility and unpleasant behaviour from employees, service users and carers or relatives on a regular basis (average two/three times per week). This will include dealing with verbal aggression from patients/service users on an occasional basis.

Person Specification Qualifications Essential

• Educated to Masters level or equivalent professional qualification
• Continuing professional development at Masters level
• Management qualification or post graduate diploma

Skills & Behaviours Essential

• Strong negotiation and influencing skills and able to manage clinical and business risks developing action plans to improve performance.
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Tact and diplomacy
• Working well under pressure of time and resources and able to develop and deliver business plans and cases
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience
• Excellent change management skills including major service reconfiguration.
• Proven ability to deliver service redesign in complex services involving multiple professional disciplines
• Ability to lead service redesign projects within a multi-disciplinary environment
• Proven track record in the development and delivery of business plans and business development cases which taken account of the organisations strategic direction
• Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes.
• Ability to anticipate problems, appraise risks and make effective decisions and Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
• Personal commitment, enthusiasm and professional drive to lead and innovate
• Able to communicate in a highly complex service relating information to senior managers and external customers and Highly credible with clinical staff including senior medical staff

Desirable

• Excellent presentation skills using a range of techniques, software and equipment.

Experience Essential

• Extensive experience of successful senior management in a complex and multi-disciplinary organisation
• Financial management skills including experience of analysis and interpretation of complex principles and processes linked to income, expenditure and activity data/plans
• Demonstrates ability to develop and utilise effective professional networks
• Operational and business planning and implementation including strategic planning and options appraisal.
• Management of staff from a range of professional and occupational backgrounds

Desirable

• Preparing strategic plans
• NHS hospital management experience
• Demonstrates evidence of innovation in the provision of services

Other Criteria Essential

• Willingness to undertake training and development as identified through the Personal Development Planning process
• Knowledge of workforce planning principles and practice
• Sound understanding of the NHS plan and modernisation agenda applicable to acute hospitals.
• Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact
• Capacity planning, managing waiting lists and developing business cases.
• Knowledge of performance management principles and practice
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and National Service Frameworks

Person Specification Qualifications Essential

• Educated to Masters level or equivalent professional qualification
• Continuing professional development at Masters level
• Management qualification or post graduate diploma

Skills & Behaviours Essential

• Strong negotiation and influencing skills and able to manage clinical and business risks developing action plans to improve performance.
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Tact and diplomacy
• Working well under pressure of time and resources and able to develop and deliver business plans and cases
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience
• Excellent change management skills including major service reconfiguration.
• Proven ability to deliver service redesign in complex services involving multiple professional disciplines
• Ability to lead service redesign projects within a multi-disciplinary environment
• Proven track record in the development and delivery of business plans and business development cases which taken account of the organisations strategic direction
• Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes.
• Ability to anticipate problems, appraise risks and make effective decisions and Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
• Personal commitment, enthusiasm and professional drive to lead and innovate
• Able to communicate in a highly complex service relating information to senior managers and external customers and Highly credible with clinical staff including senior medical staff

Desirable

• Excellent presentation skills using a range of techniques, software and equipment.

Experience Essential

• Extensive experience of successful senior management in a complex and multi-disciplinary organisation
• Financial management skills including experience of analysis and interpretation of complex principles and processes linked to income, expenditure and activity data/plans
• Demonstrates ability to develop and utilise effective professional networks
• Operational and business planning and implementation including strategic planning and options appraisal.
• Management of staff from a range of professional and occupational backgrounds

Desirable

• Preparing strategic plans
• NHS hospital management experience
• Demonstrates evidence of innovation in the provision of services

Other Criteria Essential

• Willingness to undertake training and development as identified through the Personal Development Planning process
• Knowledge of workforce planning principles and practice
• Sound understanding of the NHS plan and modernisation agenda applicable to acute hospitals.
• Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact
• Capacity planning, managing waiting lists and developing business cases.
• Knowledge of performance management principles and practice
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and National Service Frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)