Hire Controller - FTC 1 year maternity cover

Wernick Group Limited; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a family-owned company that blends traditional values with a forward-looking approach. As a Hire Controller, you will be at the heart of operations, delivering exceptional customer service and managing hire contracts. This role offers a dynamic work environment where your contributions directly impact customer satisfaction and business success. With a commitment to excellence and continuous investment in your development, you will find ample opportunities for growth and progression. Enjoy a competitive salary, generous holiday allowance, and a supportive team culture that values your input and encourages your career journey.

Benefits

Competitive salary and bonus scheme

Generous holiday allowance

Option to buy extra holidays

Christmas Shutdown

Early finish on Fridays

Group pension

Annual salary review

Life assurance

Free onsite parking

Employee assistance programme

Qualifications

• Experience in customer service and hire industry preferred.
• Strong IT skills, especially in Microsoft Office applications.

Responsibilities

• Provide first-class customer service and prepare hire contracts.
• Handle customer enquiries and maintain accurate records.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Ability to multi-task and prioritise

Numerate

IT literate (Microsoft Office)

Experience as a Hire Controller

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

Location: 5 Marshall Road

Wernick Hire

The UK's Largest and Longest Standing National Provider of Permanent and Temporary Modular Buildings and Site Accommodation

About Us

Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can-do spirit to our business.

Role Overview: Hire Controller

We currently have an opportunity for a talented individual to join our team as a Hire Controller. Our Hire Controllers are at the heart of our depots, making everything happen. This is a very busy role, requiring someone who can wow our customers, go the extra mile, pick up the phone, and work effectively under pressure.

About The Role

Key Responsibilities

• Provide first-class customer service.
• Prepare hire contracts, quotations, and any other necessary correspondence.
• Handle and record customer enquiries and source new business.
• Follow up on quotations and enquiries.
• Prepare accurate weekly and monthly reports.
• Maintain accurate and up-to-date records.

Skills And Experience

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multi-task and prioritise a busy workload.
• Numerate.
• IT literate, particularly in Microsoft Office (Excel, Word, and Outlook).
• Experience as a Hire Controller or similar in the hire industry is a distinct advantage.

Key Attributes

• Committed to offering first-class customer service.
• An enthusiastic team player who engages colleagues and willingly shares knowledge and information.
• Motivated self-starter.
• Thorough, methodical approach.
• Displays integrity in all interactions.
• Ability to work effectively under pressure.
• Proactive.
• Expert time manager.
• Highly professional with a positive attitude.

What You Will Get In Return

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2x annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family-run and well-established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.

Important Notice To Recruitment Agencies

Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Skills Needed

Previous hire controller experience is preferred but not essential.

About The Company

Why Build Your Career with Wernick Group?

Rich Heritage, Progressive Future: As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach. This unique combination ensures a work environment that respects legacy while embracing the future.

Diverse Opportunities: Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors. From modular building solutions to off-grid power, your professional journey can be as dynamic and varied as our services.

Commitment to Excellence: At Wernick, excellence isn’t just a goal; it's our way of life. We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success.

Continuous Investment in People: We believe in nurturing talent from within. Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning.

Simplicity and Efficiency: Our business model is streamlined to reduce bureaucracy, enabling you to work in an environment that values decisiveness and efficiency. This approach allows you to focus on what you do best, without unnecessary complications.

Environmental and Social Responsibility: We're committed to reducing our carbon footprint and ensuring a safe, positive working environment. Working with us means being part of a team that cares for the planet and its people.

Company Culture

Clear path to progression: We believe everyone should have a clear path on how they can progress. That’s why we have developed the Wernick Way Forward, a personal development plan catered to each employee.

With the Wernick Way Forward, we provide a roadmap that outlines clear and achievable steps for employees to follow in order to reach their career goals.

Trainee programmes: Start your career with one of our trainee programmes. These are designed to help you develop and grow in our business and offer an advance career progression.

The Trainee Yard Operative Programme offers individuals the opportunity to develop their skills and work as a Yard Operative at one of our Hire depots. Engage in hands-on experience as you become a member of our team.

The Graduate Training Programme opens doors to explore every aspect of the company. Gain valuable insights, mentorship and the tools needed to excel as a leader within our company.

Training and development: Feel confident in your role and enjoy what you do. We recognise the need to invest in training and development.

By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals. We make sure that everyone who works with us has the resources they need to learn and develop their roles. We value mentoring and offer clear routes for career progression.

Desired Criteria

• Previous hire controller experience is preferred but not essential

Required Criteria

• Excellent written and verbal communication skills
• Strong attention to detail
• Able to multi task and prioritise a busy workload
• Numerate
• IT literate in Microsoft Office (Excel, Word and Outlook)

Closing Date Friday 30th May, 2025

Contract Type fulltime

Salary Based on Experience