Part time Customer Service Representative

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 18,000; Part time

Job summary

A global leader in calibration services is seeking a part-time Customer Service Representative. This role involves delivering exceptional service, managing customer relationships, and supporting the asset management system. Ideal candidates will have strong communication and IT skills, and previous experience in customer service. Join a diverse and inclusive team committed to sustainability and excellence.

Benefits

Continuous development and training plan

25 days holiday with buy/sell option

Qualifications

• Previous experience in customer service or administration.
• Excellent communication skills both written and oral.

Responsibilities

• Responsible for building long-lasting relationships with customers.
• Raising quotations and managing booking processes.

Skills

Communication

IT Skills

Time Management

Tools

Office Suite

Job description

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Client:

Trescal

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

613983e685e3

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

About the Role

Are you passionate about ensuring clients receive the highest level of service, building long-lasting relationships?

Looking for a part-time role working for a global leader in their field?

If so, this could be the perfect role for you!

This role has become available through the growth and strength of our relationship with our client. As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customers by delivering exceptional customer service and maximizing customer satisfaction. The role will be 16 hours per week, ideally worked over Monday & Tuesday.

You will be responsible for raising quotations and managing the booking in and out process of calibration items. Additionally, you will be the point of contact for administering the asset management system and sourcing new assets (calibration items) as required.

• Previous experience within a customer service or administration role
• Excellent communication skills both written and oral are essential
• Excellent IT skills and knowledge of Office Suite
• Proven ability to identify and meet customers’ needs and requirements
• Self-motivated and team-oriented
• Ability to organize your time effectively and perform multiple tasks efficiently and within specific timelines

About Company

Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair, and asset management across the globe. Starting in 1999, Trescal is an international group with over 5,000 employees across 31 countries with a 20% growth rate.

We drive environmental sustainability by minimizing our impact on climate, energy, and waste. As a service company, we reduce our carbon footprint through environmentally conscious actions at our sites and for our vehicle fleet. We aim to reach carbon neutrality by 2040.

Visit our Website @ www.trescal.com or follow us @ linkedin.com/company/trescal

Our Values

#Integrity #TeamSpirit #Innovative

DE&I

At Trescal, we are proud to be a diverse, equitable, and inclusive employer. We offer flexible working and are committed to recruiting based on talent without regard to race, religion, gender, sexual orientation, or any other protected status.

• Continuous development and training plan
• 25 days holiday and the option to buy/sell days