HART Referral, Duty & Programming Officer

TN United Kingdom; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established public sector organization is seeking a dedicated individual to join their HART service team. This role involves providing essential care and support, ensuring clients receive timely assistance and promoting independence. As a key point of contact, you'll manage inquiries and referrals, working collaboratively within a dynamic environment. The position offers opportunities for professional growth and extensive training, making it an ideal choice for those passionate about making a positive impact in the community. Join a supportive team where your contributions are valued, and enjoy a rewarding career path in local government.

Benefits

Local Government Pension Scheme

Extensive training and development opportunities

Generous annual leave entitlement

Access to staff wellbeing & counselling Service

Discounted local gym membership

Qualifications

• Minimum of 4 GCSEs A - C including English Language or equivalent.
• Experience in local government and Adult Social Care.

Responsibilities

• Be the first point of contact for all internal and external customers.
• Prioritise queries and referrals in line with response times.

Skills

Customer Service

Communication Skills

Risk Management

Teamwork

Research Skills

Education

4 GCSEs A - C including English Language

Tools

Microsoft Office Suite

ICT Customer Service Databases

Job description

Organisation: Leicestershire County Council

Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Worker Category: Hybrid Worker - Shift working. Office Base Mon - Fri AM shift, PM, weekend & Bank Holidays shift working from home.

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 21st May 2025

Interview Date(s): TBC

Note: This role does not meet the minimum salary requirements for sponsorship; therefore, you must already have the right to work in the UK to apply.

Why work for the County Council?

• Opportunities to join a very good Local Government Pension Scheme
• Opportunities to progress within a large public sector organisation
• Extensive training and development opportunities
• Generous annual leave entitlement
• Access to staff wellbeing & counselling Service
• Discounted local gym membership
• Work for an organisation which 94% of staff say is a good employer

About the Role

1 x 37-hour Post

The HART service provides care and support under its registration as a domiciliary care service, including reablement, hospital discharge support, and short-term crisis support to promote independence and meet ongoing needs.

Key Duties

• Be the first point of contact for all internal and external customers to the HART Service.
• Provide comprehensive initial contact and duty functions, prioritising queries, issues, and referrals in line with response times.
• Accept initial referrals and screen against HART Criteria.
• Programme efficient deployment of culturally appropriate reablement support to meet goals and needs.
• Prioritise urgent referrals to meet response times within two hours.
• Programme Service to maximise resource utilisation.
• Operate 365 days a year from 7am to 10:30pm with a rolling shift pattern including weekends, early, late, day shifts, and bank holidays.

About You

• Minimum of 4 GCSEs A - C including English Language or equivalent qualifications.
• Experience working in local government and Adult Social Care.
• Experience managing risk and ensuring positive outcomes, with research skills for signposting queries.
• Experience working in a team, supporting colleagues, and customer service experience.
• Knowledge of ICT customer service databases and Microsoft Office Suite.
• Excellent communication skills, quick learner, and accurate information processing.
• Ability to record critical information, demonstrate quick thinking, and have good keyboard skills.

Access to a vehicle, flexible working approach, and an Enhanced DBS check are required.