DIRECTOR OF CONFERENCE SERVICES

Compass Group; Broadway; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Director of Conference Services to oversee planning and execution of events. The role involves managing logistics, budgets, and staff while ensuring high-quality service. This position offers a dynamic environment for professionals passionate about hospitality and event management.

Benefits

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Qualifications

• Strong communication skills, both oral and written.
• Maintain leadership qualities and motivate staff.
• Knowledge of audio-visual equipment preferred.

Responsibilities

• Oversee planning and execution of conferences and events.
• Manage logistics, budgets, and vendor relationships.
• Deliver premium service to high-level guests.

Skills

Leadership

Communication

Teamwork

Job description

Life insurance, parental leave, paid time off, retirement plan

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

The Director of Conference Services is a hospitality professional responsible for overseeing the planning, coordination, and execution of conferences, meetings, and events. Key duties include managing logistics, budgets, vendor relationships, and client expectations, acting as a liaison between clients and venue departments to deliver exceptional event experiences. Responsibilities include client consultations, space management, budget control, staff supervision, and post-event evaluations.

Minimum Requirements

• Oversee and manage conference planning staff across five primary Conference Center locations.
• Manage Conference Planners and Set-up Coordinators; delegate projects appropriately.
• Visit all sites regularly to ensure client satisfaction and high customer service standards.
• Maintain leadership qualities, motivate staff, and promote teamwork.
• Work with Corporate Services management on client activities, financial reporting, and special projects.
• Ensure facilities are maintained to standard, reporting upgrades needed.
• Coordinate logistics for annual programs with training managers.
• Establish and maintain professional relationships with clients through effective communication.
• Maintain confidentiality, discretion, and good judgment.
• Demonstrate strong communication skills, both oral and written.
• Maintain knowledge of audio-visual equipment and collaborate with Multimedia team.
• Work effectively with vendor groups including Catering, Multimedia, Property Management, and Security.
• Coordinate with IT for technical setups and provide cost estimates for projects.
• Adapt to changing priorities positively and promote the same attitude in the team.
• Collaborate on special projects with the corporate office, including training and team-building initiatives.
• Assist HR in employment processes, including interviews, verifications, and evaluations.

Responsibilities

• Deliver premium service to high-level guests and meetings, training team members accordingly.
• Coordinate daily team activities and reviews for task completion.
• Address service issues promptly, resolving escalations effectively.
• Assist with onboarding and integration of new team members.
• Support and facilitate events and liaise with external vendors as needed.
• Knowledge of catering setup and SERV Safe certification preferred.
• Perform other duties as required.

Apply to Flik today!

Flik is a member of Compass Group USA

Learn more about the Compass story here.

Compass Group is an equal opportunity employer. We are committed to fairness and diversity, and we consider all qualified applicants without regard to race, nationality, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classes.

Qualified candidates must be able to perform the essential functions of this position satisfactorily, with or without reasonable accommodations. This job description is not exhaustive, and the company reserves the right to modify responsibilities based on business needs. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many benefits, including:

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Eligibility for paid/unpaid time off varies by location and law. For details in specific states or remote positions, refer to the provided link.