Head of Payments & Processing

Search-Select LTD; East Devon; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Head of Payments & Processing to lead their operations team. In this pivotal role, you will oversee the account processing function, ensuring compliance with risk controls and service requirements while driving continuous improvement initiatives. You will collaborate with various business units to enhance customer satisfaction and operational efficiency. This is an exciting opportunity to shape the future of payment processing in a dynamic environment, where your leadership will directly impact the client experience and operational success. Join a forward-thinking company committed to excellence and innovation in financial services.

Qualifications

• 5-7 years of experience in operations and processing environments.
• Degree level education in Business Commerce or Finance preferred.

Responsibilities

• Oversee and improve account processing functions for efficiency.
• Drive automation and manage risk to enhance customer experience.

Skills

Operations Management

Risk Management

Team Leadership

Customer Service

Process Improvement

Financial Services Knowledge

Data Analysis

Project Management

Education

Degree in Business Commerce

Degree in Finance and Accounting

Tools

Banking Systems

Job description

Our client seeks a Head of Payments & Processing to join their team.

Role Profile: To oversee, manage and continuously improve the account processing function in accordance with risk controls and service requirements ensuring world class client experience and efficient operations.

Key Responsibilities:

1. Identify and implement opportunities for continuous improvement of the processing area in collaboration with the Head of Core Operations to ensure efficient functioning of the processing unit and maintaining high customer service delivery.
2. Drive the automation of processes to promote efficiencies, minimize risk and improve customer experience.
3. Align with the Customer Value Proposition, Service Level Agreements and benchmark targets to continuously improve the customer experience and satisfaction.
4. Develop and implement initiatives to create efficiencies, manage cost and ensure that budgets for the Processing unit are achieved.
5. Drive optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies.
6. Identify and define operational performance metrics for the processing unit, to the achievement of country operations objectives.
7. Collaborate with other business units to ensure that best practices and a standard approach is followed to improve the customer experience.
8. Provide accurate and timeous management information to ensure data is available, accurate and relevant to drive effective decision making.
9. Assess, identify and monitor all forms of risk faced by the processing unit and implement and maintain suitable control activities and operations to ensure effective mitigation of potential risks and adherence to risk management standards to reduce exposure.
10. Lead the processing teams according to the Bank's leadership principles and values, including management of the employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention, reward and people administration to ensure a high performance culture that will ultimately enhance the customer experience.
11. Develop, drive and implement plans for the unit to cross skill resources across the different processes to enable cross product and cross function workload balancing.

Key Skills & Experience:

1. Educated to Degree Level: Business Commerce or Finance and Accounting Preferred
2. 5-7 years Practical work experience within an operations and processing environment
3. 3-4 years Experience in the management of complex operations, ideally within the corporate financial services sector
4. 3-4 years Experience in leading and managing teams, building and maintaining relationships within and outside of the organisation
5. Procedures and processes relating to banking transactions
6. Comprehensive knowledge of banking transaction processes relevant to products and services offered to customers
7. Practical knowledge of how to input, access and utilize information to analyse forecast trends
8. Knowledge of corporate banking and the interface between frontline service, sales, and support functions
9. Knowledge of process / project management
10. An extensive knowledge and understanding of the various systems used within the wider Processing and operations area.
11. Working knowledge of capacity management principles and processes.
12. Knowledge of cost management principles and practices.
13. Knowledge of the applicable legislations