Supervisor - Wimbledon (Part-Time)

PANDORA; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading jewelry brand seeks a proactive supervisor to lead retail operations in London. You will inspire a high-performing team, drive sales, and provide exceptional customer service. Join us for a rewarding career with competitive pay and generous benefits.

Benefits

Competitive hourly pay

Monthly bonus up to 20%

Annual jewellery uniform allowance

Employee discount

Access to retail and entertainment discounts

Support services through 'Retail Trust'

Parties and incentives

Qualifications

• Experience with leading brands or consumer retail preferred.
• Proven sales and profitability driving experience.

Responsibilities

• Oversee sales floor and motivate team to drive sales.
• Handle escalated customer complaints and ensure smooth operations.
• Achieve individual and store sales targets.

Skills

Sales and profitability driving

Customer service

Communication

Coaching

Adaptability

Positive attitude

Job description

Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to surpass targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to have been recognized in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating the sales team to drive sales and excel in customer service, and supporting the creation of memorable experiences for our customers.

This role requires enjoying a fast-paced, sometimes high-pressure retail environment. You will share product knowledge, run coaching sessions, and ensure smooth store operations. Supervisors will set personal KPIs and sales targets, leading by example.

What to expect from the role

Sales floor

• Hold daily team briefs, share store KPIs, and motivate the team to exceed them
• Conduct store walks, understand visual merchandising's impact on sales
• Monitor store sales figures
• Handle escalated customer complaints

Personal sales

• Achieve and surpass individual and store sales targets through effective selling skills
• Build strong relationships with customers by providing exemplary service and personalized approaches

Store operations

• Act as key holder, ensuring proper opening/closing procedures
• Manage cashing up and till reconciliation
• Assist with administrative duties, recruitment, and investigations if needed
• Support product and POS deliveries
• Handle financial transactions and escalations
• Follow security policies to ensure safety

The successful candidate

Our supervisors are brand ambassadors. The ideal candidate is highly capable, passionate about teamwork, and committed to delivering an unforgettable Pandora in-store experience.

Experience with leading brands or consumer retail is preferred. If you are a senior sales assistant or current supervisor seeking a new challenge, this could be your opportunity. We value core values of dreaming, daring, caring, and delivering.

Ideal candidate qualities include:

• Proven sales and profitability driving experience
• Passion for exceptional customer service
• Strong communication and coaching skills
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail and desirable products

Why work with us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10% (up to 20% with stretch targets)
• Annual jewellery uniform allowance
• Employee discount
• Access to retail, hospitality, and entertainment discounts
• Support services through 'Retail Trust'
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and have the relevant skills, apply now!

Our recruitment process is transparent and fair, encouraging applicants to refrain from including identity-related details to ensure equality. If you need reasonable adjustments for interviews, please inform us promptly.

About Pandora

Pandora is the world's largest jewelry brand, known for accessible luxury jewelry made from high-quality materials. With a presence in over 100 countries and more than 6,800 points of sale, including 2,700+ stores, we craft jewelry that inspires self-expression. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using recycled silver and gold, and is committed to sustainability, aiming to halve greenhouse gas emissions by 2030. Pandora is listed on Nasdaq Copenhagen, with revenue of DKK 31.7 billion in 2024.