Customer Service Agent (FTC) - Edinburgh Airport

TN United Kingdom; City of Edinburgh; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Agent at Edinburgh Airport. This role offers the opportunity to provide exceptional service while managing vehicle rentals. You'll be the face of the company, ensuring customer satisfaction from arrival to departure. Enjoy a competitive salary, performance bonuses, and generous time off. With a focus on employee development and wellbeing, this position is perfect for those looking to thrive in a dynamic environment. Join a global leader in mobility and make a difference in customer experiences!

Benefits

Competitive Salary

Performance Bonuses

22 Days Annual Leave

Paid Training

Staff Discounts

Life Assurance

Employee Assistance Programme

Qualifications

• Excellent communication skills and attention to detail are essential.
• Must have a valid driving license with at least 12 months experience.

Responsibilities

• Be the first and last point of contact for customers at the airport.
• Manage the check-in and check-out process for rental vehicles.

Skills

Adaptability

Attention to Detail

Communication

Flexibility

Driving License

Job description

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Customer Service Agent (FTC) - Edinburgh Airport, Edinburgh

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Client:

SIXT UK

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

bfa512bf00d2

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Join SIXT as a Customer Service Agent at Edinburgh Airport!

Do you excel at delivering exceptional customer experiences? At SIXT, we offer you the chance to shine! Join our friendly Fleet Service team, where you’ll be the first and last point of contact for our customers. Your role includes working outdoors in car parks, welcoming customers on arrival, and assisting with returns – all while providing first-class service. Enjoy growth opportunities and a starting salary of £27,040 per year, plus a bonus to reward your dedication!

Please note this is a Fixed Term Contract ending around 31/10/2025.

YOUR ROLE AT SIXT

• Be the first and last point of contact for our customers
• Manage the check-in and check-out process for rental vehicles, ensuring smooth and efficient service
• Conduct vehicle inspections, identify damages or defects, and complete necessary paperwork
• Assist the branch team by transferring vehicles and managing refueling
• Represent the premium SIXT brand with outstanding customer service

YOUR SKILLS MATTER

• Adaptability: Thrive in a dynamic environment, work under pressure, independently or as part of a team
• Attention to Detail: Ensure accurate paperwork and vehicle inspections
• Communication: Maintain clear, friendly interactions with customers
• Flexibility: Be open to shift rotations to cover operating hours
• Driving License: Valid license with at least 12 months driving experience

WHAT WE OFFER

• Competitive Salary & Benefits: Attractive monthly pay, performance bonuses, pension scheme
• Time Off: 22 days annual leave plus bank holidays
• Training & Development: Paid training and career growth opportunities
• Employee Benefits: Staff discounts on car hire, rental schemes for friends and family
• Wellbeing & Life Assurance: Access to wellbeing apps and life insurance
• Family & Employee Support: Family-friendly policies, Employee Assistance Programme

Additional Information

About the department: We prioritize listening to our customers through various communication channels in multiple languages, ensuring satisfaction.

About us: We are a global mobility provider with €3.07 billion sales, 9,000 employees, and operations in over 110 countries. Our services include car rental, sharing, ride-hailing, and subscriptions, with a fleet of 222,000 vehicles. Join us and revolutionize mobility!