E&M Technical Support Engineer Regional

Kelda Group Limited 0000411940 - Kelda Group Limited; York and North Yorkshire; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

A regional water service provider in York is seeking a motivated Technical Support Engineer to ensure excellent standards in health and safety, manage engineering activities, and provide technical knowledge. This permanent role offers competitive salary and benefits, with a focus on flexibility for work-life balance. Ideal candidates will have health and safety management experience and a passion for the industry.

Benefits

Company Car Benefit

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in health and safety management processes and systems.
• Ability to support and embed change.
• Attention to detail and a focus on 'right first time' performance.
• Valid driving license and flexibility to travel across Yorkshire.

Responsibilities

• Drive excellent standards in health and safety and risk management.
• Identify and propose improvements for health and safety.
• Manage asset-based warranty claims and identify opportunities for in-house work.
• Deliver training and mentoring to craft teams.

Skills

Health and safety management processes

Strong relationship-building skills

Problem-solving skills

IT proficiency

Attention to detail

Customer service

Education

Electrical or Mechanical Based HNC/HND

Previous experience in water/wastewater sectors

Job description

Technical Support Engineer - Mechanical and Electrical (E&M)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £42,840 - £53,550
• Company Car Benefit
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Technical Support Engineer progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Base location will be Elvington WTW but with Hybrid working to meet business need's,

Work type: Permanent. 37 hours per week, Monday - Friday. Standby is a requirement for this role

Are you an experienced technical engineer looking for a new challenge? We have an exciting opportunity with Yorkshire Water as a Technical Support Engineer for their E&M Water Production Maintenance Team. We are ideally looking for one Technical Support Engineer to be mechanically or Electrically biased.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Production are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in:

As our Technical Support Engineer you will

• Drive excellent standards and performance in health and safety, risk management, and control of work.
• Identify improvements in health and safety across all relevant areas.
• Work in accordance with Yorkshire Water task lists, safe working procedures, and safe systems of work.
• Create and collate risk assessments for scheduled tasks and develop safe systems of work.
• Act as the lead technical engineer between E&M craft, operations, and contract partners.
• Undertake engineering quality audits for internal teams and external contractors.
• Provide assistance with complex fault finding and identify solutions to prevent asset failures.
• Deliver training and mentoring to craft teams.
• Manage asset-based warranty claims and identify opportunities for in-house work.
• Provide engineering technical knowledge to improve safe working procedures and risk assessments.
• Identify problem assets and propose improved solutions for breakdown reduction.
• Provide engineering knowledge and support for resolving complex technical issues.
• Manage equipment calibrations and mandatory testing requirements.
• Ensure compliance with all health and safety policies during asset maintenance activities.
• Organize and manage complex engineering activities on-site.
• Assist with the delivery of asset-based training to improve technical knowledge and productivity.
• Support the E&M Maintenance Manager in ensuring optimized asset maintenance standards and procedures.
• Provide cover for the E&M Maintenance Manager when required.
• Resolve high-priority, complex, and emergency problems.
• Support incident management and action plan delivery.
• Be on standby when required.

What skills & qualifications you will need:

• Experience in health and safety management processes and systems.
• Ability to understand and deliver business plan outputs.
• Proficiency in YW health and safety management procedures.
• Strong relationship-building skills.
• Understanding of current environmental regulations and compliance.
• Experience in delivering improvements in an engineering environment.
• Experience in incident management and asset failure recovery.
• Ability to support and embed change.
• Clear demonstration of company values and behaviours.
• Enthusiastic, highly motivated, and positive.
• Attention to detail and a focus on 'right first time' performance.
• Proficiency in IT.
• Problem-solving skills and ability to find innovative solutions.
• Valid driving license and flexibility to travel across Yorkshire.
• Previous experience in the water or wastewater sectors or broader utilities, process, or manufacturing industries.
• Experience in delivering excellent customer service against challenging targets.

You will also benefit from having:

• Financial awareness.
• Electrical or Mechanical Based HNC/HND.
• Broad MEICA Engineering knowledge.
• ICA knowledge.
• Previous experience in a commercially orientated and/or regulated environment.
• Knowledge of asset management and capital principles.
• Resource management skills.
• Proficient knowledge of corporate systems.
• Knowledge of YW risk policy and process.
• Regulatory awareness.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you are a motivated and enthusiastic technical engineer with a passion for health and safety excellence and achieving targets, this could be the perfect opportunity for you.

Closing date - 10th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.