E-Communications Officer

Coventry City Council; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Coventry City Council as a Digital and E-Communications Officer. This one-year fixed-term contract covers maternity leave. You'll enhance public accessibility to services, manage web and social media, and provide training while developing valuable online solutions for diverse communities.

Benefits

Fantastic rewards and benefits package

Qualifications

• Experience editing and presenting complex information.
• Understanding of HTML.
• Knowledge of accessibility legislation.

Responsibilities

• Manage website and social media content.
• Ensure content meets editorial standards.
• Provide training on web content creation.

Skills

Strong web authoring skills

Excellent written communication

Proficiency with content management systems

Experience creating social media content

Confidence with various communication methods

Tools

Content Management System

Microsoft packages

Job description

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Communications Team is at the heart of Council work, helping to promote decisions, publicise events and keep everyone informed and up to date.

The team works closely with councillors and senior managers to ensure all areas of the Council’s work get the publicity they need to help residents in their daily lives – from bin collections to staging the Godiva Festival and roadworks to fostering and adoption.

It works with local and national media organisations and across a broad range of communications tools to promote the Council’s work, including social media, digital and photography, as well as being responsible for areas such as internal marketing and graphic design.

The City Council provides vital services to thousands of residents and needs to make sure they know exactly what’s being planned and why. The Communications Team makes sure that happens, as well as keeping staff across the authority informed and able to carry out their roles equipped with the latest knowledge.
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?Shape Digital Communications for CoventryJoin Coventry City Council's Communications Team as our Digital and E-Communications Officer on a one-year fixed term contract to cover maternity leave. You'll manage our online presence and help make public services more accessible to our diverse community.What You'll DoManage website and social media content using our Content Management SystemEnsure all content meets editorial standards and accessibility requirementsProvide training and support to council departments on web content creationDevelop online forms and digital solutions to improve service deliveryCreate usage reports and analytics to drive continuous improvementThis position is open to all applicants; however, we are unable to offer visa sponsorship. All applicants must have the right to work in the UK, for a minimum of 2 years.Who are we looking for?What We're Looking ForExperience editing and presenting complex information in user-friendly formatsStrong web authoring skills and understanding of HTMLExcellent written communication skills with ability to use plain EnglishProficiency with content management systems and Microsoft packagesExperience creating and maintaining social media contentKnowledge of government standards for local authority websites and accessibility legislationAbility to deliver training to groups with mixed technical abilitiesConfidence with various communication methods including social mediaIf you need help or support to complete your application, please visit our accessibility page to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.This is a one year contract to cover a maternity leaveInterview date: 24 July 2025About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies