E-Commerce Trading Manager

Ddgroup; Camborne, Witham; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an E-Commerce Trading Manager, where you'll play a pivotal role in driving online sales performance and optimizing the trading calendar. This exciting position blends data analysis, marketing strategies, and e-commerce excellence to enhance the buying experience for B2B customers. You'll collaborate with various teams to implement effective promotional strategies and monitor key performance indicators, ensuring a seamless online shopping experience. If you're passionate about e-commerce and eager to make a significant impact, this opportunity is perfect for you!

Benefits

Discretionary company performance-related bonus

Comprehensive discount portal

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement – 33 days

Additional day off for birthday

Option to purchase additional annual leave

Company Pension scheme

Dental Plan

Mental health support services

Qualifications

• Experience in managing e-commerce platforms and driving online sales.
• Strong analytical skills to interpret performance metrics and KPIs.

Responsibilities

• Manage digital commercial performance and optimize trading strategies.
• Analyze performance metrics to drive revenue growth and customer engagement.

Skills

E-commerce Management

Data Analysis

Digital Marketing

Sales Strategy

Customer Engagement

Education

Bachelor's Degree in Business or Marketing

Tools

Google Analytics

E-commerce Platforms

CRM Software

Job description

We’re looking for an E-Commerce Trading Manager to join us on a temporary contract to drive online sales performance, optimize the trading calendar, and lead commercial decision-making across our digital channels. This is a pivotal role in our growth journey, blending data, marketing, and e-commerce excellence.

Main Duties & Responsibilities

As an E-Commerce Trading Manager, you will be responsible for managing the digital commercial performance of our e-commerce platform. You'll lead all aspects of online trading, including forecasting, promotional strategy, category performance, conversion optimization, and collaboration with marketing, content, and supply chain teams. Your ultimate goal is to drive revenue growth, improve margin, and create an exceptional buying experience for our B2B customers.

Commercial & Trading Strategy

• Own the digital trading calendar and drive sales through timely and targeted promotions, campaigns, and merchandising strategies.
• Analyse daily, weekly, and monthly performance metrics to optimise sales, margin, and customer engagement.
• Conduct deep-dive analysis into product/category performance and buyer behaviour to inform trading and pricing strategies.
• Collaborate with sales teams and suppliers to identify opportunities for growth, bundling, upsell/cross-sell, and stock clearance.

E-commerce Performance Management

• Monitor KPIs across the site (conversion rate, AOV, bounce rate, basket abandonment, etc.) and take action to improve performance.
• Ensure best-in-class merchandising, website optimisations, and content across all product listings, categories, and promotional landing pages.
• Support the Head of E-Commerce to deliver revenue and customer growth targets across DD Group websites.
• Act as a commercial champion for the ecommerce team, focusing on performance at both category and product level to meet sales plans, working with Pricing and Inventory teams.
• Support in delivering improved customer experiences and conversion-driving activities across the websites.
• Use business and website analytics to monitor performance and KPIs, making customer-driven decisions and setting priorities.
• Assist with go-to-market strategies for products and promotions, ensuring integrated campaign delivery and end-to-end online customer experience.
• Monitor e-commerce trends and competitor activities, identifying opportunities for DD Group businesses.
• Partner with Digital Marketing Manager to ensure content aligns with UX and SEO best practices.
• Support communication and engagement across the business to ensure stakeholders understand digital experience improvements and their feedback is incorporated.
• Provide ad-hoc support with onsite search and merchandising optimisations.

What we Offer

• Discretionary company performance-related bonus.
• Comprehensive discount portal including gym memberships, shopping savings, and days out.
• SmartPay loan scheme with no interest.
• Cycle2Work scheme.
• Enhanced holiday entitlement – 33 days including bank holidays.
• An additional day off to celebrate your BIRTHDAY!
• Option to purchase additional annual leave.
• Company Pension scheme.
• Dental Plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and virtual GP service.
• Free on-site parking.

Who are DD?

DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and Ireland. We are rapidly growing, aiming to become healthcare’s first choice for clinical treatment and service solutions. Our Service Sales team is energetic and passionate, so proven customer service experience and a collaborative attitude are essential.

We are a leading B2B e-commerce company specializing in high-quality dental and aesthetic products, supplying clinics, practices, and professionals across the UK. We pride ourselves on delivering a seamless, tech-enabled purchasing experience backed by industry-leading product selection, competitive pricing, and expert service.