E-Commerce Operations & Growth Manager

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant in London seeks an E-Commerce Operations & Growth Manager to enhance their online shop. The position involves hands-on management of e-commerce operations, ensuring customer satisfaction, and driving sales through strategic initiatives. Candidates should have a strong background in e-commerce, specifically using Shopify, and a passion for customer experience.

Benefits

Performance-based bonus

Long-term growth potential

Equity component

Qualifications

• Experience in e-commerce operations, ideally on Shopify.
• Hands-on, practical, and proactive attitude.
• Track record of managing small, motivated teams.

Responsibilities

• Oversee day-to-day management of the Shopify store.
• Handle customer communication via email and phone.
• Fulfil orders: packing, shipping, and ensuring timely delivery.

Skills

E-commerce operations

Customer experience

Entrepreneurial mindset

Team management

Tools

Shopify

Job description

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E-Commerce Operations & Growth Manager, london

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Client:

Kipferl London

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

E-Commerce Operations & Growth Manager

London (On-site) | Full-time

Kipferlis the only Austrian Restaurant, Patisserie, and Online Shop in the UK. Based in London, we’re known for our high-quality handmade cakes, unique Austrian wines, and fine delicatessen – both in our restaurant and through our growing online store.

We're looking for ahands-on, driven, and entrepreneurial individualto help take ouronline shopto the next level. This is not a passive role — you'll work directly with the founder, roll up your sleeves, and help shape the future of Kipferl’s e-commerce business.

What You’ll Be Doing

Operations

• Oversee day-to-day management of ourShopifystore: stock updates, product listings, and site maintenance
• Handle allcustomer communicationvia email and phone (questions, feedback, complaints)
• Fulfil orders: packing, shipping, and ensuring timely delivery
• Liaise with therestaurant and pastry teamon stock levels, production, and logistics
• Streamline and improveorder fulfilment workflows, packaging, and delivery processes
• Develop cross-selling and up-selling strategies using Shopify apps
• Develop and execute strategies to attract and convertcorporate customersacross the UK
• Collaborate with our head pastry chef to launch new products
• Helprecruit and trainnew e-commerce staff as we grow
• Identify and act on new business opportunities
• Support marketing campaigns in collaboration with our managing director and our digital agency

What We’re Looking For

• Experience ine-commerce operations, ideally on Shopify
• Passion forcustomer experienceand digital retail
• Entrepreneurial mindset– you take initiative and thrive in a start-up-style environment
• Hands-on, practical, and proactive attitude
• Track record of hiring, managing or working within small, motivated teams
• Bonus: background in food, hospitality, or retail
• UK passport or visa necessary, no sponsorship available

What We Offer

• Performance-based bonus depending onsales and growth numbers
• Long-term growth potential within the business
• Equity componentfor the right candidate
• A chance to work with a passionate, creative team — and enjoy great cake, too

Ready to build something unique with us?