E-Commerce Operations & Growth Manager

ZipRecruiter; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading restaurant and online shop in the UK seeks an E-Commerce Operations & Growth Manager in London. This role requires a hands-on, entrepreneurial candidate to manage the Shopify store, enhance customer relations, and implement growth strategies. The position offers a competitive salary and growth potential within the company, working closely with a passionate team.

Benefits

Competitive base salary

Performance-based bonus

Long-term growth potential

Equity component for the right candidate

Qualifications

• Experience in e-commerce operations, ideally on Shopify.
• Passion for customer experience and digital retail.
• Hands-on, practical, and proactive attitude.

Responsibilities

• Oversee day-to-day management of the Shopify store.
• Develop and execute strategies to attract corporate customers.
• Streamline and improve order fulfilment workflows.

Skills

E-commerce operations

Customer experience

Entrepreneurial mindset

Team management

Tools

Shopify

Job description

Job Description

E-Commerce Operations & Growth Manager

London (On-site) | Full-time

Kipferlis the only Austrian Restaurant, Patisserie, and Online Shop in the UK. Based in London, we’re known for our high-quality handmade cakes, unique Austrian wines, and fine delicatessen – both in our restaurant and through our growing online store.

We're looking for ahands-on, driven, and entrepreneurial individualto help take ouronline shopto the next level. This is not a passive role — you'll work directly with the founder, roll up your sleeves, and help shape the future of Kipferl’s e-commerce business.

What You’ll Be Doing

Operations

• Oversee day-to-day management of ourShopifystore: stock updates, product listings, and site maintenance
• Handle allcustomer communicationvia email and phone (questions, feedback, complaints)
• Fulfil orders: packing, shipping, and ensuring timely delivery
• Liaise with therestaurant and pastry teamon stock levels, production, and logistics
• Streamline and improveorder fulfilment workflows, packaging, and delivery processes
• Develop cross-selling and up-selling strategies using Shopify apps

Strategy & Growth

• Develop and execute strategies to attract and convertcorporate customersacross the UK
• Collaborate with our head pastry chef to launch new products
• Helprecruit and trainnew e-commerce staff as we grow
• Identify and act on new business opportunities
• Support marketing campaigns in collaboration with our managing director and our digital agency

What We’re Looking For

• Experience ine-commerce operations, ideally on Shopify
• Passion forcustomer experienceand digital retail
• Entrepreneurial mindset– you take initiative and thrive in a start-up-style environment
• Hands-on, practical, and proactive attitude
• Track record of hiring, managing or working within small, motivated teams
• Bonus: background in food, hospitality, or retail
• UK passport or visa necessary, no sponsorship available

What We Offer

• Competitive base salary
• Performance-based bonus depending onsales and growth numbers
• Long-term growth potential within the business
• Equity componentfor the right candidate
• A chance to work with a passionate, creative team — and enjoy great cake, too

Ready to build something unique with us?

Send your CV and a short note [e-mail]– we’d love to hear from you.