E-Commerce Operations Coordinator

The Best Connection; Rugby; On-site; GBP 25,000; Full time

Job summary

A leading logistics provider in Rugby is seeking an E-Commerce Operations Coordinator to ensure smooth execution of online orders. The role involves managing stock, fulfilling orders, and communicating with customers effectively. Ideal candidates will have experience in e-commerce operations and possess strong organizational and communication skills. The position offers a starting salary of £25K and is full-time.

Qualifications

• Prior experience in e-commerce or retail operations is essential.
• Strong organizational and multitasking skills are required.
• Excellent communication skills are necessary.

Responsibilities

• Process all online orders through the e-commerce platform.
• Monitor and manage stock levels, conduct regular stock checks.
• Respond to customer inquiries via email and other digital channels.

Skills

Previous experience in e-commerce or retail operations

Strong organisational and multitasking abilities

Excellent verbal and written communication skills

Familiarity with inventory management systems and e-commerce platforms

Knowledge of business management systems such as Sage, Xero, Dynamics365

A proactive, problem-solving mindset

Tools

Shopify

WooCommerce

Sage

Xero

Dynamics365

Job description

E-Commerce Operations Coordinator

Location: Rugby, Warwickshire

Employment Type: Full-time: 9am-5pm Monday-Thursday, 9am-2pm Fridays (35 hours per week), £25K starting Salary.

Role Overview:

The E-Commerce Operations Coordinator is responsible for the smooth execution of all online order processes-from order receipt to final delivery. This role ensures customer satisfaction through timely fulfilment, accurate stock management, and responsive communication.

Key Responsibilities:

• Process all online orders through the e-commerce platform.
• Pick, pack, and ship orders accurately and efficiently.
• Monitor and manage stock levels, conduct regular stock checks.
• Respond to customer enquiries via email and other digital channels.
• Coordinate with couriers and logistics partners to ensure timely deliveries.
• Maintain accurate records of orders, returns, and inventory.
• Collaborate with the marketing and design teams on product launches and promotions.
• Identify and resolve operational issues to improve fulfilment efficiency.

Skills & Experience:

• Previous experience in e-commerce or retail operations.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Familiarity with inventory management systems and e-commerce platforms (e.g., Shopify, WooCommerce).
• Knowledge of business management systems and/or accounts systems such as Sage, Xero and Dynamics365.
• A proactive, problem-solving mindset.

If you are interested in this position please submit an application.