E-Commerce Manager

Club L London; Stretford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fashion retail company in the UK is seeking an experienced E-Commerce Manager to enhance their online trading performance. You will lead a team, optimize the customer journey, and collaborate with various departments to ensure successful campaigns. The ideal candidate will have proven ecommerce experience, especially in the fashion sector, and a strong understanding of Shopify.

Benefits

Bi-annual bonus scheme

25 days' annual leave

Extra day off for birthday

Flexible working hours

Cycle to work scheme

Enhanced pension contribution

40% staff discount

Free onsite gym

Healthcare Cashplan

Study/Qualification support

Qualifications

• Proven experience in a similar role ideally within the fashion industry.
• Strong knowledge of Shopify and ecommerce platform.
• Demonstrable experience of managing an ecommerce team.

Responsibilities

• Monitor trading performance including traffic behavior and conversion triggers.
• Work closely with Brand, Marketing, and Creative teams for campaigns.
• Ensure seamless user experience by optimising site layout and navigation.

Skills

Ecommerce team management

Shopify knowledge

User behaviour analysis

Conversion optimisation

Market analysis

Job description

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

We are looking for a skilled E-Commerce Manager to joinour expanding E-Commerce Team.In this role, you’ll take ownership of trading performance across our ecommerce platform, using insight and analytics to inform strategy and shape decision-making. From managing homepage content to analysing customer journeys, you’ll work cross-functionally with teams in marketing, brand, creative, merchandising, tech, and insights to ensure our digital presence not only performs but inspires.

Roles and Responsibilities

• Drive Ecommerce Performance & Insights:Monitor trading performance including traffic behavior and conversion triggers; use web analytics tools and collaborate with the Insight Team to evaluate website and promotional performance. Feed insights into trade meetings, make data-led recommendations, and support strategic decision-making.

• Campaign, Content & Brand Alignment:Work closely with Brand, Marketing, and Creative teams to plan and execute the trading and content calendar. Ensure all campaigns and ecommerce assets (homepage banners, campaign content, product descriptions) are on-brand, territory-appropriate, SEO-optimised, and delivered on time.

• Site Experience & Customer Journey Optimisation:Ensure a seamless and user-friendly shopping experience by optimising site layout, navigation, PLPs, PDPs, and the checkout journey. Identify and resolve customer pain points while collaborating with tech teams to implement system improvements that streamline internal processes.
  
  
• Merchandising, Pricing & Product Management:Partner with the Merchandising Team to ensure accurate and competitive pricing and discount positioning. Oversee full product launch execution, from planning to publishing, and conduct site audits to ensure stock is accurately displayed online with correct imagery and information.
  
  
• Market & Competitor Analysis:Regularly produce competitor analysis across online and retail channels to inform strategy and maintain a strong market position.

More about you

• Proven experience in a similar role ideally within the fashion industry
• Strong knowledge of Shopify and ecommerce platform
• Demonstrable experience of managing an ecommerce team
• Skilled in user behaviour analysis, conversion optimisation, and campaign planning
• Strategic and analytic mind that balances with a creative and innovative approach
• Proven record of delivering conversion, sales and profit growth

What's on offer?

• Bi-annual bonus scheme
• 25 days' annual leave (plus bank holidays)
• Extra day off for your birthday
• Flexible working hours around core hours of 10-4
• Cycle to work scheme
• Enhanced pension contribution
• Enhanced maternity and sickness policy
• 40% staff discount on Club L and Lavish Alice products
• Healthcare Cashplan
• Free onsite gym with daily classes
• Social events
• Study/Qualification support