E-commerce Manager

Cubitts; London; On-site; GBP 49,000; Full time

Job summary

An innovative firm is seeking a digitally-savvy E-Commerce Manager to transform the optical industry. This role offers the chance to drive all customer touchpoints across e-commerce and CRM. With a focus on design excellence and customer experience, you'll collaborate with talented designers and developers. Your mission will be to enhance the online presence, improve conversion rates, and foster a culture of data-driven decision-making. Join a company that values innovation, quality, and a customer-centric approach, while enjoying perks like complimentary spectacles and generous discounts.

Benefits

Complimentary spectacles

Eye examinations

Generous discounts

Option to buy and sell holiday

Paid time away for important moments

Annual season ticket loan

Cycle to work scheme

Life assurance

Subscription to Champion Health

Unlimited Business Skills Training

Qualifications

• 4-5 years experience in e-commerce, preferably in premium retail.
• Proven ability to use data for revenue growth.
• Outstanding communication skills with stakeholders.

Responsibilities

• Own and improve the e-commerce website and CRM strategy.
• Craft digital storytelling for product showcases.
• Implement conversion optimizations based on data insights.

Skills

E-commerce Management

CRM Strategy Development

Data Analysis

Communication Skills

Collaboration Skills

User Experience Design

Job description

E-commerce Manager

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified.

The Role

We're seeking a digitally-obsessed E-Commerce Manager to own and drive all customer touchpoints across e-commerce and CRM. You should be a self-starter who can operate highly autonomously to deliver continuous impact. You'll have autonomy to evolve our online presence while collaborating closely with world-class designers and developers as we seek to reinvent the optical industry and grow the business through meticulous attention to design, quality, and customer experience.

Your key responsibilities

• Own and continuously improve cubitts.com, including content strategy, merchandising, technology innovations, and UX enhancements
• Architect and execute our CRM strategy through compelling broadcast emails, personalized welcome journeys, and thoughtful transactional communications
• Craft digital storytelling that brings our spectacles, sunglasses, stores, and services to life online
• Partner with our product team to showcase our collections in ways that highlight their craftsmanship and design excellence
• Identify, test, and implement conversion optimizations (CRO) based on customer insights and behavioral data
• Champion a culture of data-informed iteration across all digital touchpoints

Key Performance Indicators

• E-commerce revenue growth
• E-commerce NPS scores
• Website conversion rates
• Repeat customer rates

What we’re looking for:

• 4-5 years experience growing an e-commerce business, preferably in premium retail
• Demonstrated success in building CRM strategies that drive repeat business
• Proven ability to use data and experimentation to drive revenue growth
• Outstanding communication skills both with internal stakeholders and customers
• A passion for design excellence and craft, reflected in exceptional user experiences
• Strong collaboration skills and the ability to work autonomously

Our Values

Pioneers

We try to improve things, by doing things better or more simply celebrating both innovation and failure.

• Challenges both themselves and their team to think outside the box
• Innovate, and improve
• Leads by example, using their initiative to keep things moving forward
• Courageous and supportive, urging their team members to take risks and learn from their mistakes
• An infectious, positive force, no matter what challenges they face
• Pushes themselves and their team to learn and grow both personally and professionally

Proud

We take pride in doing things properly, even when we’re exhausted.

• Leads by example by being deeply committed to performing to a high standard
• Encourages and supports their team to strive for consistency, quality and attention to detail
• Always goes the extra mile, both in their own work and for their team to ensure things are done properly
• Inspires and supports their team to find the best possible outcomes and to exceed expectations

For all

We treat everyone with the same warmth and respect, and without ego.

• Humble and empathetic, fostering unity and inclusiveness amongst and across teams
• Shares challenges and encourages their team to overcome them together
• Communicates openly and honestly,listening to and respecting everyone's point of view
• Identifies, develops, and celebrates individuals and team strengths and achievements

Some nice things you’ll get

• Complimentary spectacles, eye examinations and generous discounts
• Option to buy and sell holiday
• Paid time away for the important moments in life
• Annual season ticket loan
• Cycle to work scheme
• Life assurance
• Subscription to Champion Health
• Unlimited You Can Now Business Skills Training

Contract

Type: Permanent- 40 hours

Salary: £48,168

Job grade: Senior Manager Lvl 1

Reporting to: CEO

Location: Office based in Brewery Road, Kings Cross, London