e-Commerce Manager

Manpower UK Limited; Kingston upon Thames; Hybrid; GBP 73,000; Full time

Job summary

A leading global FMCG company is looking for an Interim E-Commerce Manager in Kingston upon Thames to drive growth initiatives and manage key partnerships. This full-time, temporary role offers a competitive salary of up to £73,000 per annum and a mix of remote and onsite work. The successful candidate will be responsible for leading the e-Commerce strategy and ensuring financial performance while developing commercial partnerships.

Qualifications

• Experience in managing e-Commerce strategies and partnerships.
• Strong understanding of financial performance management.
• Proven ability to influence stakeholders and drive results.

Responsibilities

• Lead growth and expansion of NRS in the UK.
• Develop and manage new relationships with strategic partners.
• Be accountable for financial performance and deliver growth.

Skills

Commercial curiosity

Interest in marketing

Influencing skills

Problem-solving

Job description

Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £73,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Overview

ABOUT UNILEVER
Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace"

Job Purpose

In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.

Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.

The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities.

Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth.

Responsibilities

Lead the growth and expansion of NRS in the UK

• Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon
• Grow and manage existing strategic relationships with key partners, taking them to the next level
• Hunt for business, develop and manage new relationships with strategic partners
• Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns)
• Develop our Distributor ways of working to incentivise growth and increase share
• Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support
• Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace

Lead customer strategy development and major customer initiatives

• Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations
• Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc.
• Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS

Be accountable for financial performance

• End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth
• Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth
• Management of TMI / BMI spend to deliver aligned targets with customers
• Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks.

Build the Talent & capability within the team

• Develop direct team of 1x CAE
• Inspire the broader Business teams on the opportunities and insight in the channel & from new partners

All About You

• You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often
• You will have an interest in marketing and in building our brands
• You are passionate about finding solutions and will always present your solution to an issue
• You have an insatiable curiosity and love to learn and share
• Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment
• As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success