E-Commerce Cash & Data Analyst

HipDot; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the E-Commerce sector is seeking a Finance role focused on the management of cash allocation and chargebacks. The position includes processing customer payments, managing accounts, and creating reports vital to revenue recognition. Candidates must have strong analytical skills and experience in E-Commerce financial processes.

Qualifications

• Experience in managing chargebacks in an E-Commerce environment.
• Excellent IT skills with advanced Excel capabilities.
• Experience managing an E-Commerce ledger.

Responsibilities

• Record and process customer payments accurately.
• Manage customer accounts and ensure invoices are raised correctly.
• Create IOSS reports and perform VAT reconciliations.

Skills

Data Analysis

Customer Service

Attention to Detail

Problem Solving

Communication

Excel

Tools

D365

Salesforce

Adyen

PayPal

Narvar

Job description

Role Purpose

The purpose of this role, through active account management, is to reconcile and report E-Commerce transactions and support chargeback processes. This role holder will work towards ensuring accurate cash allocation, IOSS reporting and working with customer service to reduce chargeback costs to Funko. Reporting into Senior Manager, Finance – E-Commerce & Supply chain - EMEA as well as receiving support from the E-Commerce customer service team, you will have full end to end ownership of the EMEA E-Commerce cash allocation and reporting process. Building excellent relationships with both your internal and external customers is paramount in the success of this role.

What You’ll Do:

• Accurately record and process customer payments daily, ensuring they are applied to the correct invoices.
• Manage the E-Commerce customer account to ensure invoices and credit notes are raised correctly.
• Create IOSS reports monthly and manage any queries that arise.
• VAT reconciliations to ensure accurate revenue recognition.
• Weekly reporting.
• Adhere to industry regulations and guidelines related to payment processing and dispute resolution.
• Following internal processes and controls (SOX Compliance).
• Maintain accurate and up-to-date records of all cash applications, chargebacks, and disputes.
• Support investigations and analysis of chargeback disputes.
• Offer ad hoc support to the Finance team.

What You’ll Bring:

• Experience working with managing chargebacks within an E-Commerce environment.
• Experience with D365, Salesforce, Adyen, Paypal and Narvar are an advantage
• Excellent IT skills including advanced Excel.
• Strong ability to analyse data and identify patterns and trends.
• Ability to identify and resolve complex issues.
• High attention to detail when managing large volumes of data.
• Experience of managing an E-Commerce ledger.
• Experience in working towards targets.
• Open to change and new ways of working.
• Excellent customer service skills.
• Takes prompt actions to deliver results and support the team when required.
• Ambitious, driven and focussed with a can-do attitude.
• Excellent verbal and written communication skills.
• The ability to listen and interpret information, but also challenge the status quo.
• A highly organised and proactive approach to work including liaising with departments internally.
• Able to prioritise workload and respond to multiple deadlines and tasks and ability to work unsupervised.
• Able to assess information, quality orientation, speed, and accuracy.

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.