E-Commerce Assistant

Ripon Farm Services Ltd; Swanland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading agricultural company in Swanland is looking for an E-Commerce Assistant. This role involves coordinating product listings, managing stock, and supporting customer service. The ideal candidate has a strong interest in eCommerce and is proficient in MS Office. A background in agriculture is a plus. This position offers comprehensive training and opportunities for advancement.

Qualifications

• Interest in eCommerce and willingness to learn.
• Detail-oriented for accuracy in product info.
• Good verbal and written communication skills.

Responsibilities

• Create and coordinate product listings on Shopify.
• Ensure accurate technical information on listings.
• Organize merchandise for eCommerce.

Skills

eCommerce interest

MS Office proficiency

Attention to detail

Communication skills

Project ownership

Tools

Canva

Photoshop

Shopify

Job description

Overview

E-Commerce Assistant – place Swanland

This is an exciting role for a candidate who is looking to start their career in a e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in co-ordinating of our eCommerce business working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job co-ordinating projects across a number of areas.

Working closely with the eCommerce Specialist, the successful candidate will assist with a variety of tasks such as stock management, website improvements, new product launches, and the full-scale customer service process from purchase to delivery.

As a business we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna and many more.

Hours of work: 08:00-17:00 Monday to Friday. 40 hours per week

Responsibilities

• Creating and co-ordinating product listings within our website via Shopify (including product descriptions and visual content)
• Ensuring correct technical information is accurate on product listings.
• Basic use of design tools (such as Canva & Photoshop).
• Organise our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range).
• Responsibility of website order fulfilment by liaising with the internal departments and suppliers.
• Support with ad hoc tasks related to the online store, including merchandising and promotions.
• Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.
• Co-ordinate all returns/ exchanges and claims on orders via our website and marketplace channels e.g. eBay.

Essential

• An interest in and an initial understanding of eCommerce.
• Good understanding MS Office systems (Outlook, Excel, Word, Powerpoint).
• Detail orientated to ensure accuracies in product information.
• Good level of verbal and written communication skills, including good grammar, to produce accurate and compelling product descriptions.
• A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.
• The ability to take ownership of projects independently and as part of the wider team.

Desirable

• Any experience or awareness of using different types of Agricultural, Turf and Ground Care equipment would be beneficial.
• Experience with website content management systems (Wordpress, Shopify or similar) would be beneficial.
• Knowledge or previous experience of stock management ERP systems.
• Previous experience in a supply chain, marketing or customer service led role would be advantageous.