E-commerce and Digital Assistant

Carpenters Workshop Gallery; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate E-commerce and Digital Assistant to enhance customer journeys and user experiences. This full-time role offers a unique opportunity to work closely with marketing and cross-functional teams, focusing on content management, email marketing, and CRM support. The ideal candidate will have a background in digital marketing, a keen interest in the arts, and the ability to thrive in a fast-paced environment. Join a leading gallery that bridges the gap between art and design, and contribute to exciting projects that shape the future of contemporary collectible design.

Qualifications

• 2-3 years' experience in digital marketing, with a focus on CRM and email marketing.
• Strong organizational and communication skills, with attention to detail.

Responsibilities

• Manage ongoing content updates for the website and Artsy platform.
• Assist in email marketing production and customer query responses.

Skills

CMS systems (Shopify, Sanity)

Agile methodology

Project management (Asana, Jira)

Organizational skills

Communication skills

Marketing knowledge (UX, SEO)

CRM and email marketing software (HubSpot)

Fluency in English

Interest in arts and luxury

Education

Degree in Marketing or related field

Tools

HubSpot

ArtLogic

WordPress

WooCommerce

Asana

Jira

Job description

Join to apply for the E-commerce and Digital Assistant role at Carpenters Workshop Gallery.

Carpenters Workshop Gallery provided pay range

This range is provided by Carpenters Workshop Gallery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Us:

From Functional Art to Collectible Design, today Carpenters Workshop Gallery (CWG) produces and exhibits functional sculptures by international rising and established artists or designers, going outside their traditional territories of expression. Actively involved in the research and production of limited edition works, the gallery’s choices are guided by seeking emotional, artistic, and historical relevance and breaking boundaries between art and design.

The gallery relies on the partnership of childhood friends, Julien Lombrail and Loïc le Gaillard. They first opened a space in London’s Chelsea in 2006 in a former carpenter’s workshop; they now operate four galleries globally in London, Paris, New York, and LA.

In 2015, the gallery opened The Workshop in Roissy, a 8,000 square meter space dedicated to artistic research bringing together the elite of artisans. Today, Carpenters Workshop Gallery is recognized as a leading gallery for contemporary collectible design.

About the Role:

We are looking for a marketing professional with a passion for creating great customer journeys and user experiences, and an interest in the arts, looking to further their career within digital marketing and CRM. You will report directly to the Junior CRM & Digital Manager and collaborate closely with the marketing and cross-functional teams (production managers, Workshop shop team, jewellery team, logistics).

Key Responsibilities:

1. Ongoing content management support – website and Artsy
2. Build pages for exhibitions, fairs, popups, and more across the website and Artsy
3. Collaborate with marketing and content teams to ensure timely launch of exhibition pages, artists, and products
4. Maintain consistency across platforms and adhere to brand guidelines
5. Configure new products according to release schedules, working with production, studio, and photography teams to ensure high-quality visual assets
6. On-site merchandising in collaboration with marketing priorities
7. Update stock availability regularly for ecommerce functions
8. Perform data updates from Art Logic using import/export features
9. Update other website sections (HR, PR, artists)
10. Email Marketing: assist in production of marketing emails, ensure adherence to style guides, GDPR, and best practices, proofread content, and test emails
11. Operations: respond to customer queries, process orders, liaise with logistics and teams, manage Artsy content and promotion
12. CRM Support: assist with training, data hygiene, initiatives, reporting, liaising with developers, testing new website features, and supporting website migration

Qualifications and Skills:

• Experience with CMS systems like Shopify and Sanity (preferred)
• Agile experience, ability to multitask in fast-paced environments
• Project management experience with tools like Asana or Jira
• Excellent organizational, attention to detail, proofreading, and communication skills
• Fluent in English; French is a plus
• Passionate about marketing, UX, SEO, and customer journeys
• Interest in arts and/or luxury industries
• Experience with CRM and email marketing software (HubSpot preferred)
• Degree holder with 2-3 years’ experience in digital marketing
• Knowledge of US and UK English differences, and familiarity with Sage, ArtLogic, WordPress, WooCommerce (preferred)
• Confident liaising with stakeholders, proactive, creative, and able to manage multiple projects

Terms and Conditions:

This is a full-time role based in Ladbroke Grove, with occasional international travel. We offer a competitive salary based on experience, along with benefits.

We are an equal opportunity employer and do not discriminate based on race, religion, gender, age, disability, or other protected characteristics.