Dynamics NAV Customer Services Consultant - Gold Partner - Actively looking

TN United Kingdom; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Dynamics NAV Customer Services Consultant to join their expanding support team in London. This permanent role offers a competitive salary and the chance to work with a Microsoft Gold Partner specializing in innovative solutions for the fashion, furniture, and PubCo sectors. The consultant will play a crucial role in troubleshooting and resolving client issues, ensuring efficient support for Business Central and Dynamics NAV systems. If you have a passion for customer service and technical support, this is an exciting opportunity to advance your career in a dynamic environment.

Qualifications

• Previous experience with Dynamics NAV and/or D365 BC is essential.
• Strong working knowledge of Dynamics NAV / D365 BC solutions.

Responsibilities

• Investigate logged incidents thoroughly and implement resolutions within SLA.
• Support multiple customers and systems (Business Central / Dynamics NAV).

Skills

Dynamics NAV

D365 BC

SQL

Software Support

BI Products (JET)

Job description

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Dynamics NAV Customer Services Consultant - Gold Partner - Actively looking, London

Client:

Opus Recruitment Solutions

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required: Yes

Job Reference:

252d369bd330

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Dynamics NAV Customer Services Consultant - Gold Partner - Actively looking

London, United Kingdom

This is a permanent role offering £40,000 - £50,000 per annum.

My client, a Microsoft Gold Partner, is currently seeking a D365 BC Support Consultant to expand their Support team. They specialize in three verticals: fashion, furniture, and PubCo, and have their own product that integrates with Business Central. The role involves working closely with clients and the consultancy team to ensure support tasks and projects are completed efficiently and effectively.

Key Responsibilities:

• Investigate logged incidents thoroughly: troubleshoot errors, identify issues, and implement resolutions within SLA.
• Support multiple customers and systems (Business Central / Dynamics NAV).
• Support third-party software within Business Central / Dynamics NAV.
• Create scripted documentation for the knowledge base when resolving issues at the support level.

Key Requirements:

• Previous experience with Dynamics NAV and/or D365 BC is essential.
• Strong working knowledge of Dynamics NAV / D365 BC solutions.
• Experience in software support is highly desirable.
• ERP/Accounts experience is a plus but not required.
• Knowledge of SQL and databases is preferable.
• Experience with BI products such as JET is desirable.
• Understanding of operating systems and databases used in deployment.