Dynamics CRM Architect

JR United Kingdom; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a CRM Architect to drive the adoption and effective use of their CRM system. In this role, you will work hands-on with technical designs while overseeing project implementations and engaging with stakeholders to ensure the solution meets business needs. Your expertise in MS Dynamics will be pivotal in maximizing customer and internal benefits.

Qualifications

• Experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.
• Comfortable with stakeholder interactions and hands-on technical work.

Responsibilities

• Lead the design, implementation, and adoption of CRM solutions.
• Manage tasks and support a team of D365 developers.

Skills

Technical design

Stakeholder management

Education

Relevant qualifications in CRM architecture

Tools

MS Dynamics

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is working effectively. The goal now is to achieve company-wide adoption.

The business is eager to proceed, recognizing the benefits already realized.

The Architect

Needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.