Dynamics Consultant

Two Circles; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Summer away days

23 standard days of holiday (+1 for B’

B-day and events)

Job summary

Two Circles is seeking a Microsoft Dynamics 365 Functional Consultant to join our CRM Consulting team in London. The role involves leading workshops, gathering requirements, and ensuring solutions meet business needs for client projects in the sports and entertainment space.

You will work directly with client teams and internal resources, manage timelines, create design and testing artifacts, and contribute to training materials.

Qualifications

• Experience as a Dynamics 365 Functional Consultant.
• Experience across business analysis, systems audits, requirements gathering and process mapping.
• Creating functional and technical design documentation.
• Creating end user acceptance testing scripts and supporting UAT process.
• Creation of end user support and training material.

Responsibilities

• Run workshops across business requirements gathering, process mapping and use cases for Dynamics in client-facing projects.
• Manage project timelines and documentation, ensure deadlines are met and escalate as needed.
• Create requirement specifications and workflow documentation.
• Collaborate with client teams, solution architects and developers to ensure business needs are met.
• Mentor and upskill junior Dynamics resources.
• Engage with Directors and Exec level stakeholders on both business and technical sides.

Skills

Project management

Stakeholder engagement

Workshops facilitation

Requirements gathering

Process mapping

UAT scripting

Documentation

Client relationship management

Education

Bachelor’s degree in IT/Business

Microsoft Dynamics or Power Platform certifications (desirable)

Tools

Microsoft Dynamics 365

Power Platform

PowerApps

JavaScript (desirable)

Job description

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

We are looking for a Microsoft Dynamics Functional Consultant to join our CRM Consulting team.

The role will require the candidate to be responsible for:

• Running workshops across business requirements gathering, process mapping and use cases for Microsoft Dynamics Sales & Service implementations in a client facing role

• Managing project timelines, project documentation and hitting required deadlines, ensuring the project is on track and escalating as required

• Introducing formal requirement specifications and workflow documentation

• Be responsible for working directly with client teams, solution architects and developers to ensure the solution meets the business needs

• Managing and upskilling junior Microsoft Dynamics internal resources

• Able to engage and impress at client Director and Exec level stakeholders both on the business side and technical side.

Requirements

A Microsoft Dynamics 365 Functional Consultant will possess a blend of the following skills.

Functional Requirements

• Experience as a Dynamics 365 Functional Consultant

• Experience across business analysis, systems audits, requirements gathering and process mapping

• Creating functional and technical design documentation

• Creating end user acceptance testing scripts and supporting UAT process

• Creation of end user support and training material

Technical Requirements

• Understanding of Sales and Customer Service Processes

• Experience customising, configuring and developing Dynamics 365 solutions

• Experience building apps within D365 Sales/Customer Engagement (CE)

• Experience customising and configuring D365 Customer Service

• Good understanding and experience in Microsoft Power Platform

• Understand and experience in building Microsoft PowerApps

• An understanding of JavaScript code desirable, but not mandatory

• Certifications within Microsoft Dynamics or Power Platform desirable (AB-410, PL-900, PL-200, PL-400 etc.)

General skillset

• Can operate as a member of project teams, as well as manage them

• Comfortable being hands on and managing key client accounts

• Comfortable in delivering presentations and demonstrations to stakeholders

• Worked across accounts with sizeable budget and multiple markets

• Comfortable building strong working relationships, both within the business and with clients, and a keenness to maintain and develop these relationships

• Ability to work at pace and retain a keen attention to detail

• A willingness to travel (if and when required)

Desirable skills:

• Love for sports

• Great self-starting attitude keen to join an entrepreneurial organisation where every working day is different

Two Circles is committed to creating a diverse environment and is proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable.

Benefits

• Summer away days

• 23 standard days of holiday (+1 Birthday, +2 for a big life event and +1 for Admin Day) closure of office for Christmas (Plus bank holidays)
• Discretionary bonus on company performance
• Performance reviews every 6 months with discretionary salary increases
• Private Healthcare (Vitality) or Medicash scheme
• Mobile phone contribution
• Sport challenge contribution
• Gym membership contribution
• 1x Annual kit drops