Dynamics Business Central - Senior Support Consultant

Nigel Frank International; England; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

Une entreprise partenaire de Microsoft recherche un consultant senior en support pour Dynamics 365 Business Central. Ce rôle clé consiste à offrir un support de niveau expert, à gérer des cas complexes et à collaborer avec les équipes de développement. Grâce à un environnement de travail flexible, vous serez partie prenante d'une équipe de soutien dynamique et accueillante, favorisant l'apprentissage continu et les opportunités d'évolution.

Benefits

25 jours de congés plus jours fériés

Options de travail à distance ou hybride

Opportunités de progression

Environnement d'équipe soutenant l'apprentissage

Package d'avantages complet

Qualifications

• Expérience en support technique dans un environnement Microsoft Partner.
• Compréhension des fonctionnalités BC dans les domaines de la finance, vente, et inventaire.
• Capacité à résoudre des problèmes complexes et à gérer des tickets de support.

Responsibilities

• Fournir support 2nd et 3rd line pour Dynamics 365 Business Central et systèmes NAV.
• Gérer les cas de support, de l'enregistrement à la résolution tout en respectant les SLA.
• Former les utilisateurs et garantir l'adoption fluide des systèmes post déploiement.

Skills

Support en Dynamics NAV

Support en Dynamics 365 Business Central

Gestion des attentes clients

Résolution de problèmes

Documentation

Compétences en communication

Job description

Senior Dynamics 365 Business Central Support Consultant

Up to 50k + Benefits Remote or Hybrid UK-Based

My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment.

Role Responsibilities

• Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems
• Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues
• Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions
• Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately
• Manage support cases from logging through to resolution, ensuring SLAs are met
• Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing
• Proactively identify recurring issues and suggest process or system improvements
• Assist with testing and deployment of patches, updates and new functionality
• Provide user training and support post go-live to ensure smooth adoption of systems

Knowledge & Skills

• Strong support experience with Dynamics NAV and Dynamics 365 Business Central
• Proven background in handling complex support cases within a Microsoft Partner or end-user environment
• Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing
• Strong communication skills and ability to manage client expectations effectively
• Logical problem solver with great attention to detail
• Familiarity with support ticketing systems and service desk processes

What's on Offer

• Salary up to 50,000
• 25 days holiday plus bank holidays
• Remote or hybrid working options to suit your lifestyle
• Progression opportunities into consultancy, project delivery or team leadership
• Supportive team environment with ongoing learning and development
• Comprehensive benefits package

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