Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

Une organisation à distance recherche un Analyste de Support Dynamics 365 (SC Cleared) pour gérer un système D365 Customer Service. Avec un contrat de 3 mois, ce rôle impliquera un support 1er et 2nd niveau, en offrant une opportunité d'acquérir une expérience précieuse dans un environnement en direct. Idéal pour ceux qui cherchent à travailler dans un cadre dynamique en résolvant des problèmes techniques rapidement.

Benefits

Contrat de 3 mois, prolongeable

Rôle 100% à distance

Augmente les perspectives de contrats futurs

Qualifications

• Active SC Clearance requis obligatoire.
• Expérience pratique avec D365 Customer Service et en environnement de support de tickets.
• Solide connaissance des entités D365.

Responsibilities

• Triage des tickets et identification des défauts et problèmes de configuration.
• Gestion des droits utilisateurs et résolution de problèmes rapidement.
• Communication directe avec les utilisateurs pour résoudre les problèmes.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

Troubleshooting

User Administration

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), west london

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Client:

MS Talent

Location:

west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects