Dynamics 365 Support Analyst

Migrant Help; Dover; Remote; GBP 39,000; Full time

Job summary

Migrant Help is seeking a Dynamics 365 Support Analyst to join their Technology and Transformation team. The ideal candidate will bridge communication between business users and technical teams, ensuring effective support for Dynamics 365 and Power Platform solutions. Responsibilities include troubleshooting system issues, managing support tickets, and collaborating with stakeholders.

Benefits

Flexible working hours

Enhanced family friendly provisions

Extra annual leave days

Perkbox employee rewards platform

Wellbeing support

Non-contributory pension scheme

Qualifications

• Proven experience providing 2nd/3rd line support for Dynamics 365 applications.
• Experience engaging with users and stakeholders.
• Excellent analytical and problem-solving skills.

Responsibilities

• Provide 2nd and 3rd line support for Dynamics 365 applications.
• Troubleshoot and diagnose system issues.
• Manage support tickets and communicate resolutions.

Skills

Analytical Skills

Problem Solving

User Engagement

Prioritization

Job description

Migrant Help have an exciting opportunity to recruit a Dynamics 365 Support Analyst to join our Technology and Transformation team. In return, you will receive a competitive salary of £39,000 per annum.

Location: Homebased

About us:

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Dynamics 365 Support Analyst role:

As our Dynamics 365 Support Analyst, You will act as a key link between business users, internal technology teams, and external support providers. This role ensures Dynamics 365 and Power Platform solutions are effectively supported and aligned with operational needs. Internally, the analyst works closely with business units to understand their use of Dynamics 365 applications, troubleshoot issues, and identify opportunities for improvement. Externally, the role involves managing support tickets and liaising with third-parties to ensure timely and effective resolutions.

If you are an excellent problem solver with the ability to optimise system usage within an organisation, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities of our Dynamics 365 Support Analyst:

• Provide 2nd and 3rd line support for Dynamics 365 applications, resolving user issues and escalating where necessary.
• Troubleshoot and diagnose system issues with minimal documentation, using logical problem-solving and user engagement.
• Liaise with users and stakeholders to gather information, clarify issues, and communicate resolutions effectively.
• Perform basic configuration and system administration tasks within Dynamics 365 and the Power Platform.
• Manage support tickets via the ACG portal, ensuring timely updates and resolution tracking.
• Determine whether issues can be resolved internally or require escalation to third-party support.
• Follow up with third-party vendors and relay resolutions or next steps to users.
• Document solutions and contribute to internal knowledge bases to improve future support efficiency.
• Collaborate with business teams to understand system usage and identify areas for improvement.
• Support testing and validation of system changes or updates.
• Assist in user training and onboarding for Dynamics 365 applications.
• Maintain awareness of new features and updates in Dynamics 365 and Power Platform to support continuous improvement.

The experience and skills you need to become our Dynamics 365 Support Analyst:

• Proven experience providing 2nd/3rd line support for Dynamics 365 applications in an end-user environment.
• Experience engaging with users and stakeholders to gather requirements and communicate resolutions.
• Excellent analytical and problem-solving skills, particularly in diagnosing system issues and identifying root causes.
• Ability to manage multiple support tickets and prioritise effectively in a fast-paced environment.

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 23 June 2025

If you are interested in becoming our new Dynamics 365 Support Analyst, please click 'APPLY' today. We look forward to hearing from you!

Please note this vacancy may close early depending on applications received