Dynamics 365 & Power Platform Support Specialist

The Pensions Ombudsman; Greater London; Hybrid; GBP 35,000 - 43,000; Part time

Benefits offered by this job

Civil Service Pension Scheme

27.5 days annual leave increasing to 5

Discretionary staff reward scheme

Learning and development programme

24/7 Employee assistance programme

Discounted health benefits

Staff networks and social activities

Sabbatical after qualifying period

Annual performance bonus

Eye test reimbursement

Flu jab reimbursements

Cycle to work scheme

Job summary

The Pensions Ombudsman is hiring an Application Support Analyst to maintain and optimise Dynamics 365 (Customer Services) and Power Platform components. The role is based in Canary Wharf with a flexible, agile working culture and a mix of office and remote work.

It is a full or part-time 18‑month fixed term contract with a salary of £38,813 per annum pro rata. You will ensure system availability, support business users, and work with suppliers and delivery teams to deliver high-quality digital

Responsibilities

• Provide day to day operational support for Dynamics 365 and related Power Platform applications.
• Conduct user and security administration, configuration updates, and routine maintenance within the platform.
• Monitor system performance, triage faults, and resolve issues efficiently, escalating where required.
• Ensure adherence to security, data protection and governance policies.
• Log, assess, and prioritise incidents, ensuring users receive timely and effective support.
• Investigate recurring issues and contribute to problem resolutions, identifying preventative actions.
• Work closely with developers, testers and suppliers to ensure smooth transitions between development and live environments.
• Provide support and guidance to business users on Dynamics 365 functionality, best practice and optimisation.
• Identify opportunities to improve processes, performance and service reliability.
• Contribute to service documentation, knowledge bases and operational runbooks.
• Work closely with internal IT colleagues and external partners.

Tools

Dynamics 365

Power Platform

Job description

The Pensions Ombudsman is hiring an Application Support Analyst to maintain and optimise Dynamics 365 (Customer Services) and Power Platform components. The role is based in Canary Wharf with a flexible, agile working culture and a mix of office and remote work.

It is a full or part-time 18‑month fixed term contract with a salary of £38,813 per annum pro rata. You will ensure system availability, support business users, and work with suppliers and delivery teams to deliver high-quality digital