Dynamics 365 Delivery Manager - Hybrid

Akkodis; Middlesbrough; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Personal medical cover

25 days annual leave plus Bank Holidays

Up to 5% matched pension contribution

Job summary

A global technology company is seeking a Dynamics 365 Delivery Manager to oversee service delivery performance and governance. The role involves managing incidents and collaborating across teams for quality assurance. Candidates should have a degree and experience in D365. This position offers a hybrid work model with a competitive salary up to £80k and benefits.

Qualifications

• Experience working as a Service Delivery Manager within D365 (F&O and CE).
• Solid technical understanding of the D365 ecosystem.
• Strong understanding of current regulations and governance.

Responsibilities

• Own D365 CE & F&O service delivery performance and governance.
• Manage incidents, service requests, and problem resolution.
• Collaborate across teams to ensure quality and efficiency.

Skills

Service delivery management

Stakeholder engagement

Issue resolution skills

Technical understanding of D365

Education

Degree level education

Tools

Microsoft D365

Job description

Akkodis Middlesbrough, England, United Kingdom

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Akkodis Middlesbrough, England, United Kingdom

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Base pay range

Dynamics 365 Delivery Manager

Up to £80k + bonus + benefits

Hybrid, 2-3 days on site

The Opportunity

Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager.

You'll need to have experience working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform.

The client has global use of D365 CE (CRM) in 39 locations and has 14 countries using D365 F&O with implementation plans for more.

This is a pivotal role ensuring a smooth transition from project delivery to go-live operations throughout the implementation programme.

What You'll Do

• Own D365 CE & F&O service delivery performance, governance, and continuous improvement
• Manage incidents, service requests, developments, and problem resolution
• Collaborate across teams to ensure quality, efficiency, and high service standards
• Lead service transition from implementation to BAU
• Report on performance, run stakeholder meetings, and manage service communications

What You'll Bring

• Educated to a degree level
• Solid technical understanding of the D365 (F&O and CE) ecosystem
• Proficient in issue resolution, stakeholder engagement, and service reporting
• Microsoft certifications (preferred but not essential)
• Strong understanding of current legislations and relevant governance

What You'll Get

• Personal medical cover
• 25 days annual leave plus Bank Holidays
• Up to 5% matched pension contribution

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Management, and Manufacturing

• Industries

  Manufacturing

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