Dynamics 365 CRM Specialist

TPP Recruitment Ltd; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension up to 10%

25+ days leave

Christmas closure

Flexible working

Wellbeing support

Life assurance

Income protection

More benefits

Job summary

Our client is seeking a hands-on Microsoft Dynamics 365 CRM specialist to own the solution during implementation and through ongoing development and maintenance. The role involves reviewing CRM configurations, working with stakeholders and partners, and ensuring seamless go-live support.

Hybrid-working is offered with attendance at the London office for key meetings and business needs, plus a focus on delivering robust integrations and in-house ownership of the platform.

Qualifications

• Significant experience with Microsoft Dynamics 365 CRM.
• Knowledge of Microsoft Dataverse.
• Hands-on CRM configuration and technical ownership experience.
• Experience delivering change requests with stakeholders and third-party partners.

Responsibilities

• Review the CRM build and configuration against requirements and best practice.
• Collaborate with business stakeholders, Business Analyst and implementation partners.
• Translate business requirements into effective technical solutions.
• Lead knowledge transfer and establish strong in-house ownership.
• Build and maintain integrations using APIs and middleware.
• Support testing, go-live and early-life support.
• Oversee ongoing configuration, customization and development.

Skills

Microsoft Dynamics 365 CRM

Microsoft Dataverse

CRM configuration

APIs & middleware

Stakeholder management

Tools

Power BI

Business Central

Job description

Contract: Permanent, full-time, 35 hours per week

Location: Mostly remote, with attendance at our client's central London office for key meetings and business needs.

Our client, a purpose-led professional body and registered charity, is implementing Microsoft Dynamics 365 as its core CRM platform. They are seeking a hands-on specialist to take technical ownership of the solution, initially supporting implementation and go-live, followed by its ongoing development and maintenance.

The role

• Review the CRM build and configuration against requirements and best practice.
• Work with business stakeholders, the Business Analyst and implementation partners.
• Translate business requirements into effective technical solutions.
• Lead knowledge transfer and establish strong in-house ownership.
• Build and maintain integrations using APIs and middleware.
• Support testing, go-live and early-life support.
• Oversee ongoing configuration, customisation and development.

What our client is looking for

• Significant experience of Microsoft Dynamics 365 CRM.
• Good knowledge of Microsoft Dataverse.
• Hands-on CRM configuration and technical ownership experience.
• Experience delivering change requests with stakeholders and third-party partners.
• Strong communication and relationship-building skills.
• Knowledge of Business Central, Microsoft Fabric or Power BI would be beneficial.

Benefits

• employer pension contributions of up to 10%
• at least 25 days' annual leave plus bank holidays
• additional Christmas closure days
• flexible working
• wellbeing support
• life assurance
• income protection
• more

Our client is committed to integrity, innovation and inclusion, and welcomes applications from people of all backgrounds.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.