Dynamics 365 CRM Product Owner

Nigel Frank International; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced Dynamics 365 Product Owner to lead a high-impact transformation journey toward a cloud-native, SaaS-based technology stack. This pivotal role involves shaping the Dynamics 365 platform and driving digitalisation, automation, and data-led innovation across the business lifecycle.

Benefits

Hybrid working model (4 days in office, 1 day remote)

Wellbeing support

Optional private medical and dental insurance

Non-contributory pension scheme

Discretionary bonus

Life assurance, critical illness, and income protection

Season ticket loan and electric vehicle scheme

Supportive and inclusive workplace

Qualifications

• Proven experience as a Product Owner in Dynamics 365 (CE) environments.
• Strong stakeholder management across varying seniority levels.
• Deep understanding of Microsoft Dynamics 365 functionality and configuration.

Responsibilities

• Act as Product Owner for Dynamics 365 across a full business value stream.
• Lead the delivery lifecycle from discovery to deployment.
• Manage business change activities including training and colleague engagement.

Skills

Stakeholder management

Analytical skills

Communication

Facilitation

Job description

Job Description
We're seeking an experienced Dynamics 365 Product Owner to play a senior/lead role in a high-impact transformation journey to a fully cloud-native, SaaS-based technology stack built on Azure. This role will be pivotal in shaping and delivering the Dynamics 365 platform as the core of end-to-end business processes.

You will work across the full business lifecycle-from discovery and analysis to implementation and realisation of benefits-driving digitalisation, automation, and data-led innovation.
Role & Responsibilities

• Act as Product Owner for Dynamics 365 across a full business value stream
  
• Lead the delivery lifecycle from discovery to deployment and adoption
  
• Build strong relationships with stakeholders from front-line to senior leadership
  
• Conduct business analysis, process mapping, and functional specification creation
  
• Run collaborative workshops to drive innovation and challenge assumptions
  
• Manage business change activities including training and colleague engagement
  
• Conduct technical integration analysis and data mapping
  
• Stay current with new features across the Microsoft stack and bring innovation into the business
  

Skills & Qualifications
Essential:

• Proven experience as a Product Owner in Dynamics 365 (CE) environments
  
• Strong stakeholder management across varying seniority levels
  
• Deep understanding of Microsoft Dynamics 365 functionality and configuration
  
• Experience with Agile methodologies and cross-functional delivery teams
  
• Strong analytical skills and ability to write clear user stories and functional specs
  
• Excellent communication and facilitation skills
  

Desirable:

• Industry experience in banking or financial services
  
• Dynamics 365 certifications
  
• Experience with low-code customisation (e.g. UI, workflows)
  
• Basic JavaScript/TypeScript familiarity
  
• Understanding of SQL databases (SQL Server preferred)
  
• Exposure to Power Platform (Power BI, Power Apps) and Azure services
  

Benefits

• Hybrid working model (4 days in office, 1 day remote)
  
• Wellbeing support
  
• Optional private medical and dental insurance
  
• Non-contributory pension scheme
  
• Discretionary bonus
  
• Life assurance, critical illness, and income protection
  
• Season ticket loan and electric vehicle scheme
  
• A supportive and inclusive workplace where individuality and innovation thrive