Dynamics 365 CRM Manager

JR United Kingdom; Exeter; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading organization in the public sector seeks a Dynamics 365 CRM Manager to lead the rollout of their new system. This role involves working closely with implementation partners and the team to ensure successful adoption and alignment with business needs, alongside managing training and data migration efforts.

Qualifications

• Proven experience delivering Dynamics 365 CRM implementations.
• Skilled in stakeholder management and third-party management.
• Strong understanding of public sector environments.

Responsibilities

• Champion the adoption of Dynamics across the Trust.
• Train staff and document processes for long-term use.
• Manage user acceptance testing and support data migration.

Skills

Stakeholder management

Problem-solving

Communication

Data protection regulations

Education

Experience with Dynamics 365 CRM

Understanding of public sector environments

Tools

Dynamics 365 CRM

Job description

Social network you want to login/join with:

We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure its successful adoption across the Trust. The role will work closely with their implementation partner, and staff across the organisation, to deliver a solution that drives efficiency and supports future growth.

Key Responsibilities:

• Work with the implementation partner to successfuly migrated to Dynamics 365 CRM.
• Champion the adoption of Dynamics across the Trust.
• Align the system with business needs and support future growth.
• Manage user acceptance testing and support data migration.
• Train staff and document processes for long-term use.
• Develop reports, dashboards, and integrations with other systems.

Requirements:

• Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector.
• Skilled in stakeholder management and third party management.
• Strong understanding of public sector environments and data protection regulations.
• A strategic thinker with excellent problem-solving and communication skills.