Dynamics 365 CE Specialist (IT Manager) - Remote

MS Talent Ltd; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider is seeking a Dynamics 365 Customer Engagement Specialist to manage daily CRM operations and lead transformation initiatives. The ideal candidate should have over 5 years of Dynamics 365 CE experience. This remote role involves regional IT leadership, business process delivery, and stakeholder coordination, targeting professionals with strong CRM and communication skills.

Qualifications

• 8-12 years of IT experience, including 5+ years with Dynamics 365 CE.
• Background in CRM-focused roles (Functional Analyst, Technical Lead, Solution Architect).
• Familiarity with Power Platform and Azure integrations.

Responsibilities

• Act as the main IT contact for UK and EMEA teams.
• Oversee functional and technical aspects of D365 CE.
• Translate business requirements into effective CRM solutions.
• Manage external partners and internal IT contributors.

Skills

Expertise in Microsoft Dynamics 365 CE

Background as Functional Analyst

Experience with Power Platform

Strong communication skills

Job description

Dynamics 365 Customer Engagement (CE) Specialist

UK based, Remote role!

Role Overview

Seeking a hands‑on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE & Power Platform solutions.

Key Responsibilities

Regional IT Leadership

• Act as the main IT contact for UK and EMEA teams.
• Align IT initiatives with regional and global strategic goals.
• Support communication between business teams and global IT.

Dynamics 365 CE Management

• Oversee functional and technical aspects of D365 CE (Sales, Marketing, Customer Insights).
• Collaborate with global and offshore teams on solution design and optimisation.
• Manage incidents, enhancements, releases, and data quality.

Business Process & Project Delivery

• Translate business requirements into effective CRM solutions.
• Lead small to mid-scale CRM/IT projects.
• Drive best‑practice adoption across commercial teams.

Vendor & Stakeholder Coordination

• Manage external partners and internal IT contributors.
• Prioritise change requests and enhancements through governance processes.

Qualifications

• 8-12 years of IT experience, including 5+ years with Dynamics 365 CE.
• Background in CRM‑focused roles (Functional Analyst, Technical Lead, Solution Architect).
• Familiarity with Power Platform and Azure integrations.
• Strong understanding of CRM processes and commercial workflows.
• Excellent stakeholder and communication skills.
• Experience working with global teams.
• Actively hiring, apply now