Dynamics 365 CE Business Analyst

Nigel Frank International; City Of London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a Business Analyst with a strong background in D365 CE and Power Platform. This hybrid role involves collaborating with technical teams, conducting process mapping, and supporting client integrations. The ideal candidate will have excellent communication skills, a comprehensive understanding of process improvement, and experience in user training. Salary ranges from £50k to £65k based on experience, with additional benefits including health insurance and a flexible working model.

Benefits

Flexible, hybrid working model

Life Assurance

Health Insurance

Qualifications

• Proven experience as a Business Analyst delivering D365 CE and Power Platform solutions.
• Strong understanding of Power Apps, Power Automate, and Dataverse within a business context.
• Excellent communication skills with the ability to translate technical features into business value.

Responsibilities

• Collaborate with technical teams on D365 CE integrations.
• Conduct process mapping and design 'As-Is' and 'To-Be' models.
• Deliver post-go-live support to drive user adoption.

Skills

D365 CE integration plans

Process mapping

Stakeholder engagement

Agile methodologies

Tools

Power Apps

Power Automate

Dataverse

Job description

Overview

Business Analyst - D365 CE - UK-Wide (Hybrid - Travel to client site).

Responsibilities

• Collaborate with technical teams on D365 CE integrations, data migrations, and Power Platform enhancements.
• Conduct process mapping and design "As-Is" and "To-Be" models to support D365 CE solution implementation.
• Analyse CRM data and dashboards to provide insights and recommend process improvements.
• Support testing phases (incl. UAT) and create tailored user training for D365 CE and Power Platform solutions.
• Deliver post-go-live support to drive user adoption and maximise value from D365 CE implementations.

Qualifications

• Proven experience as a Business Analyst delivering D365 CE and Power Platform solutions.
• Strong understanding of Power Apps, Power Automate, and Dataverse within a business context.
• Skilled in stakeholder engagement, process modelling, and change management.
• Familiar with Agile and/or Waterfall methodologies in CRM/ERP project environments.
• Excellent communication skills with the ability to translate technical features into business value.

Benefits

• Starting Salary: 50k- 65k (dependent on experience)
• Flexible, hybrid working model
• Life Assurance, Health Insurance, and more!