Dynamic Operations ExecutiveLuton, Vereinigtes KönigreichHybridLuton, Vereinigtes Königreich

TN United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering exceptional customer service. In this dynamic role, you will be at the forefront of customer interactions, handling inquiries and managing relationships with partner airlines. Your ability to stay calm under pressure and communicate effectively will be key as you navigate challenging conversations and ensure customer satisfaction. With fantastic holiday benefits and a commitment to employee wellbeing, this position offers a unique opportunity to thrive in a supportive and inclusive environment. If you are passionate about making a difference in the travel industry, this role is perfect for you.

Benefits

Holiday Discounts

Health and Wellbeing Support

Discretionary Bonus Scheme

Competitive Foreign Exchange Rates

Qualifications

• Customer-centric with a passion for improving service.
• Excellent written communication skills and attention to detail.

Responsibilities

• Handle calls and emails from customers, addressing queries.
• Maintain logs of daily events affecting customers.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Attention to Detail

Tools

Amadeus

PaxPort

GDF systems

Job description

Job Description

ABOUT THE JOB

• You are responsible 24/7 for handling calls and emails from internal and external customers, addressing queries and issues as they arise.
• You will book and collate all necessary paperwork to appeal charges imposed against the airline.
• You’ll work with the TUI Musement team to ensure bookings for accommodation and transfers are made, and welfare vouchers are distributed appropriately.
• You’ll handle initial responses to lower-level high-profile incidents, establishing the correct course of action quickly, and collaborating with the Customer Care Team when needed.
• You are responsible for maintaining logs of daily events affecting customers across all tour operating businesses and departments.
• You will build and maintain B2B relationships with partner airlines, ensuring SLA compliance and daily communication with key customers.

ABOUT YOU

• You are customer-centric, passionate about improving customer service, and able to stay calm under pressure.
• You are comfortable handling difficult conversations on the phone.
• You possess excellent written communication skills with strong attention to detail, able to manage and inform stakeholders effectively.
• You work well both independently and as part of a team, using your initiative and escalating incidents when necessary.
• You can handle pressure, multitask, and make informed decisions within tight deadlines.
• Knowledge of overseas operations, retail, airline, cruise, and contact centers is desirable.
• Knowledge of third-party flying systems (e.g., Amadeus, PaxPort, GDF systems) is highly desirable.

OUR OFFER

• Enjoy fantastic holiday benefits, including discounts, special offers, and additional 'TUI time off'.
• Access health and wellbeing support across five key areas: Financial, Health, Social, Community, and Career.
• Discretionary bonus scheme.
• Competitive rates for foreign exchange.

We aim to be the most loved holiday company, not only for our customers but also for our colleagues. We offer benefits that go beyond a competitive salary to help you live your best life with TUI. Click to find out more.

We celebrate diversity and inclusion. To learn more about our commitment, please visit our website.

If you need further information about this opportunity, please email us.

We appreciate your interest in TUI and will contact you after the application deadline.

If you have questions about this job offer, please get in touch via email. Please note: Applications are only accepted through the Careers Portal.