Dynamic Client Support Receptionist - Manchester to Leeds (Hiring Immediately)

JR United Kingdom; Leeds; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking a Dynamic Client Support Receptionist for a full-time, permanent role based in Leeds. This position involves covering various client sites across Manchester and Leeds and requires exceptional customer service skills, flexibility to travel, and a proactive attitude. The candidate will engage in diverse front-of-house services while benefiting from a supportive work environment and various professional development opportunities.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Annual paid day off for community service

Qualifications

• At least one year of customer-facing experience in a fast-paced environment.
• Demonstrate passion for exceptional customer service and adaptability.

Responsibilities

• Covering all roles across the business including receptionist and concierge.
• Dealing with guest requests efficiently and professionally.
• Handling internal and external calls professionally.

Skills

Customer service

Communication

Flexibility

Interpersonal skills

Job description

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Dynamic Client Support Receptionist - Manchester to Leeds (Hiring Immediately), leeds, west yorkshire

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Client:

Compass Group

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

We are looking for a fantastic Receptionist to join our Rapport Network Team, supporting a variety of client sites across Manchester and Leeds. This is a mobile role designed to provide essential cover for holidays, sickness, training, and short-term vacancies within our portfolio. It is a great opportunity for someone who enjoys variety and wants to build experience across different environments.

Flexibility is key. You will need to be comfortable travelling between both cities, sometimes at short notice. Whether you are based in Manchester or Leeds, your travel expenses will be fully covered when commuting to the other city.

This role is ideal for someone who’s proactive, adaptable, and confident in delivering excellent front-of-house service. You will meet new people, experience a wide range of settings, and receive full training before being placed at any site. You’ll be a key part of a supportive team that values reliability, professionalism, and positive energy.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM to 8 PM)

Salary:£29,800 per annum

Main responsibilities

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
• Adopting a flexible and adaptable approach to the rota with potential shift/location changes.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be willing to travel between Leeds and Manchester
• Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
• Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
• Communicate effectively and adapt their working style to various environments
• Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.