DV-Cleared Command Centre Security Lead (24/7 Ops)

CBSbutler Ltd.; Milton Keynes; On-site; GBP 111,000 - 120,000; Full time

Job summary

CBSbutler Ltd. seeks a DV Cleared Security Manager to lead in a high‑profile government Command Centre at Hanslope Park, Milton Keynes. You will act as senior operational authority during shifts, maintaining COP across cyber, NOC, infrastructure and physical security.

This role sits across multiple specialist teams, guiding response, setting priorities and coordinating escalations to keep operations running smoothly, including 24/7 coverage and ongoing runbook development.

Qualifications

• Significant experience in operational command, duty management, major incident management or service operations.
• Experience coordinating multiple teams during complex or high‑impact incidents.
• Strong understanding of SOC, NOC, infrastructure and IT service management environments.
• Experience operating in a 24/7 environment.
• Excellent stakeholder management skills, including the ability to brief senior leadership.
• Strong decision‑making and prioritisation skills under pressure.
• Experience managing escalations and coordinating third‑party suppliers.
• Ability to maintain an accurate operational picture across multiple concurrent issues.
• Strong written and verbal communication skills.
• Experience developing operational procedures, runbooks and escalation processes.
• A calm, authoritative and structured approach during significant incidents.

Responsibilities

• Act as the senior operational authority for the Command Centre during assigned shifts.
• Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations.
• Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues.
• Set operational priorities and ensure the appropriate specialist teams are engaged.
• Manage escalations across multiple technical and operational teams and third‑party suppliers.
• Provide clear, concise and authoritative operational updates to senior leadership and stakeholders.
• Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity.
• Engage confidently with senior stakeholders and provide appropriate challenge where required.
• Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly.
• Take operational ownership of the Command Centre's AV and command‑wall capability, including SOC, NOC and other operational feeds.
• Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture.
• Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working.
• Contribute to the transition towards a full 24/7 operational model.
• Support training and knowledge transfer for Command Centre personnel.
• Ensure effective handovers between shifts and maintain strong operational continuity.

Skills

Operational command

Duty management

Major incidents

Service operations

Stakeholder management

Decision making

Prioritisation

Escalation management

Third-party coordination

24/7 operations

Written communication

Verbal communication

Runbooks & procedures

Job description

CBSbutler Ltd. seeks a DV Cleared Security Manager to lead in a high‑profile government Command Centre at Hanslope Park, Milton Keynes. You will act as senior operational authority during shifts, maintaining COP across cyber, NOC, infrastructure and physical security.

This role sits across multiple specialist teams, guiding response, setting priorities and coordinating escalations to keep operations running smoothly, including 24/7 coverage and ongoing runbook development.