Duty Team Care Coordinator

NHS; Chulmleigh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Chulmleigh is looking for a Duty Team Care Coordinator. This role involves managing patient interactions, supporting the clinical team, and requires excellent communication skills. Ideal candidates will have experience in a healthcare setting and ability to operate under pressure. This is an opportunity to join a committed team aiming to improve community health.

Qualifications

• Experience of working with the public with a polite and professional demeanor.
• Competent in the use of Office and Outlook.
• Familiarity with medical terminology.

Responsibilities

• Liaise with patients and their carers before or after consultations.
• Process patient requests for appointments and prescriptions.
• Signpost patients to appropriate healthcare professionals.

Skills

Excellent communication skills

Strong IT skills

Ability to work under pressure

Good interpersonal skills

Education

Educated to GCSE level or equivalent

Tools

SystmOne

Microsoft Office

Job description

We are looking to recruit a Duty Team Care coordinator to join our friendly, forward thinking practice. This new role is an exciting opportunity to work alongside our clinical duty team facilitating timely and appropriate care to our patients.

Are you a motivated, enthusiastic individual with a positive friendly outlook who would thrive in the fast paced environment of general practice? Are you able to work under pressure, remain calm and prioritse a busy workload? Do you have excellent communication skills and a caring, compassionate nature? Then this is your opportunity to join the friendly, forward-looking team at Wallingbrook Health Group.

Working under the direction of the Patient Services Team Leader and alongside the Duty Clinicians the Duty Team Care Coordinator will be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation under the direct supervision of the Duty Team. The role supports the practice clinical team by signposting patients to the appropriate healthcare professional or service.

The Duty Team Care Coordinator will undertake the teams administration as part of this role.

The role will be supporting both the clinical and administrative team in delivering a polite and professional service to the entitled patient population.

Main duties of the job

The following are the core responsibilities of the Duty Team Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

• Process and effectively signpost patients to the appropriate healthcare professional, following instruction from the Duty Clinical Team.
• Responsibility for incoming and outgoing phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Process repeat prescription requests
• Make onward referral to secondary care as requested
• Initiate contact with and respond to requests from patients, team members and external agencies
• Support all clinical staff with general tasks as requested
• Enter read/SNOMED CT code data on SystmOne.
• Photocopy documentation as required
• Input data into the patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Undertake all mandatory training and induction programmes
• Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

About us

Wallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of approximately 7450 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.

We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.

We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.

Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.

The practice website address is www.wallingbrook.co.uk

Job responsibilities

The Duty Team Care Coordinator will be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation under the direct supervision of the Duty Team. The role supports the practice clinical team by signposting patients to the appropriate healthcare professional or service.

The Duty Team Care Coordinator will undertake the teams administration as part of this role.

The role will be supporting both the clinical and administrative team in delivering a polite and professional service to the entitled patient population.

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure
• Experience of working in a primary care environment Experience of working in a healthcare setting Medical Terminology Knowledge SystmOne user skills

Personal Qualities

• Polite and confident Flexible and cooperative Motivated Problem-solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure/in stressful situations Able to communicate effectively and understand the needs of the patient Effectively utilise resources Punctual and committed to supporting the team
• Flexibility to work outside core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.