Duty & Swim Manager

Nuffield Health; Norwich; On-site; GBP 23,000 - 29,000; Full time

Job summary

A wellness organization in Norwich is seeking a passionate individual for the dual role of Swim Manager and Duty Manager. This role combines leadership, operational duties, and swim programme management, ensuring a safe and engaging environment for all. Ideal candidates will have a Lifeguard qualification and strong communication skills. A comprehensive benefits package is offered, including gym membership and retail discounts.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Manage a team and swim programmes effectively.
• Deliver exceptional member experiences and safety.
• Have a proactive and safety-first mindset.

Responsibilities

• Manage the swim school programme and ensure safety standards.
• Support day-to-day operations of the centre.
• Drive engagement and development among swim teachers.

Skills

Leadership

Communication

Organizational skills

Customer service

Commercial awareness

Education

Lifeguard qualification

Level 2 Swim Teacher qualification (ASA or STA)

Job description

- Link to social networks who may use information about your visit to target advertising to you on other websites

- Provide advertising agencies with information on your visit so that we can present adverts that you may be interested in

- Deliver content, including video content, tailored to your interests

time left to apply End Date: August 29, 2025 (13 days left to apply)

job requisition id JR0089762

Duty & Swim Manager

Nuffield Health Norwich FWC | Permanent | Full Time |

Up to £28,205.24 per annum

40 hours per week

At Nuffield Health, the UK’s largest healthcare charity, we’re driven by one purpose – to build a healthier nation. As we continue to grow, we’re looking for a passionate and driven individual to join our team in a dual role as Swim Manager and Duty Manager. This is an exciting opportunity to combine your leadership, operational, and swimming expertise in a supportive, health-focused environment.

This is a blended position with responsibility for both duty management across the centre and the development and delivery of our swimming programme. You’ll work across departments to ensure the day-to-day running of the centre is smooth and safe, while also leading our swim offering to inspire people of all ages to develop life-saving skills and confidence in the water.

Key Responsibilities

As Swim Manager, you will:

Manage the swim school programme, ensuring the highest standards of teaching and safety

Support, motivate, and manage the team of swim teachers, driving engagement and development

Deliver and exceed commercial targets by growing participation, improving retention, and managing budgets

Ensure all teaching is in line with ASA/STA standards and deliver training where required

As Duty Manager, you will:

Support the day-to-day operations of the centre, ensuring a safe, clean and welcoming environment for all members

Lead by example, delivering exceptional customer service and encouraging the same from your team

Support team performance and play a key role in achieving sales, service, and operational KPIs

Act as a keyholder, responsible for opening/closing the facility and overseeing shift activities

What We’re Looking For

A current and valid Lifeguard qualification (essential)

A Level 2 Swim Teacher qualification (ASA or STA) is desirable

Experience managing a team or swim programmes is a plus

Strong communication and organisational skills

A proactive, safety-first mindset and passion for delivering great member experiences

Confidence to lead by example and motivate others in a fast-paced environment

Commercial awareness and ability to support business performance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

About Us

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit.

We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we invest all our income back in to our services, in to pioneering improvements in care, and most importantly, we invest in to our flagship programmes, which have been developed to help people who could normally afford or access our services.

Its all part of our mission to give everyone the care they need and to build a healthier nation.