Duty Resource Manager (Outer)

South Western Railway; Salisbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A railway company is seeking a resource manager to oversee drivers and guards, ensuring a safe and punctual service. Candidates should have leadership qualities, excellent communication skills, and the ability to manage workloads effectively. The position offers a competitive salary and benefits, as well as opportunities for training and development.

Benefits

Free duty and leisure travel on SWR services

75% discount on other train companies

Excellent pension scheme

Full training and support

Qualifications

• Experience in the Railway industry is advantageous.
• Ability to manage a busy workload and prioritize tasks.
• Appreciation of Health and Safety legislation required.
• Desirable experience in a strongly unionized environment.

Responsibilities

• Co-ordinate drivers and guards on a daily basis.
• Ensure fitness of duty for traincrew when booking on and off duty.
• Manage traincrew sickness reporting to line managers.
• Conduct first line chain of care as required.

Skills

Leadership qualities

Clear thinking

Excellent communication skills

Interpersonal skills

Organisational ability

Education

Professional certificate in management

Tools

IT software packages (Genius, Crewplan, Trust)

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

Lead all aspects of the day-to-day resource management of South Western Railway Drivers, Metro Guards and Commercial Guards. Ensuring delivery of a safe, punctual train service within budgetary guidelines. Proactive management of train crew resources to minimise train service delays.

Your main responsibilities will be:

• Co-ordinate drivers, guards and commercial guards on a day to day basis ensuring efficient use of resources.
• Ensure fitness of duty of traincrew when booking on and off duty.
• Responsible for accurate recording of traincrew sickness, including timely reporting to line managers.
• Responsible for the management for the display of safety critical information.
• Responsible for the timely submission of traincrew reports.
• Conduct first line chain of care when required.
• Contribute towards the efficient structure of traincrew diagrams and links through liaison with appropriate line managers.
• Through proactive resourcing arrangements contribute to the continued improvement in SWRs train performance.
• Establish a leadership style to consistently promote SWTs vision and values with a strong focus on professional business delivery.
• Responsible for certification and authorisation of traincrew overtime.
• Ensure all diagram changes are communicated to traincrew.
• Responsible for the dissemination of traincrew diagrams and amended diagrams within terms and conditions
• Use of IT software packages such as Genius, Crewplan, Trust, P2, etc to improve dissemination of information and improve productivity.
• Retain a detailed knowledge of train crew conditions of service and local depot codifications
• Knowledge of rostering, FR&I, GRI, DRI and the national and business conditions of service
• Detailed understanding of performance regimes
• Knowledge of route geography and traction essential.

As a minimum, you will need to have:

• Experience in the Railway industry is not essential but could be an advantage
• Leadership qualities together with general management, interpersonal skills, clear thinking, judgment and organisation ability.
• Have an appreciation of Health and Safety legislation
• Experience in a strongly unionised environment desirable.
• Educated to a good academic standard with a professional certificate in management desirable
• Proven ability to manage a busy workload and prioritise.
• Proven excellent communication skills.

Working pattern

Average of 42 hours per week over 5 days.

24/7 hours
Early turn 0640-1355
Late turn 1340-2155
Night turn 2140-0650
There are spare shifts which if needed will pick up any of these shifts.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/