Duty Operations Manager

Manchester Arndale; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Une entreprise de gestion des installations recherche un Deputy Operations Manager. Le rôle nécessite une solide expérience en gestion des opérations, avec des responsabilités incluant la planification des horaires et la gestion des équipes. Le candidat idéal aura une approche proactive et une excellente capacité à communiquer, travaillant dans un environnement dynamique et orienté client.

Qualifications

• Expérience en gestion des opérations dans des environnements de sécurité d'entreprise.
• Capacité à travailler sous pression avec une attitude proactive.
• Disponibilité pour des horaires flexibles, y compris les soirées et week-ends.

Responsibilities

• Gestion des rotas pour garantir le personnel nécessaire.
• Planification de la main-d'œuvre pour les imprévus.
• Travail flexible pour répondre aux besoins opérationnels du client.

Skills

Leadership

Communication

Organizational Skills

Solution-oriented Mindset

Job description

About The Company:

OCS UK& Ireland is a leading facilities management company with 50,000+colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role:

We are seeking an experienced and highly professional Deputy Operations Manager with a strong background in managing corporate sites and high-profile clients and events. This role is ideal for a proactive leader who thrives in dynamic environments and is committed to delivering operational excellence.

• Location: Westminster, London
• Hours: 42 hours per week (flexible scheduling required)
• Application Deadline 16 June 25

Key Responsibilities:

Rota Management:

Ensure all rotas are fully staffed at least 28 days in advance. Promptly escalate any scheduling concerns to the Account Manager that may impact service delivery.

Staffing & Contingency Planning:

Take a proactive approach to sourcing cover for blowouts or ad hoc requirements by coordinating with control, colleagues, and subcontractors.

Shift Awareness & Punctuality:

Regularly check the employee portal for scheduled shifts and report at least 15 minutes prior to each shift.

Flexible Service Delivery:

Work flexibly to meet the client’s operational needs, delivering contracted hours in a manner that supports seamless service.

Candidate Profile:

• Proven experience in operations management within corporate or high-risk security environments.
• Strong leadership, communication, and organizational skills.
• Ability to remain composed and effective under pressure.
• Willingness to work flexible hours, including evenings and weekends.
• A proactive, solution-oriented mindset with a commitment to excellence.

If you are ready to take the next step in your security management career, we invite you to register your interest.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.